Ponderación de criterios estratégicos en aseguramiento interno de calidad en universidades
Palabras clave:
toma de decisiones, aseguramiento de la calidad, universidades, ponderación de criterios estratégicos
Resumen
Este artículo tiene como objetivo examinar el proceso de aseguramiento de la calidad en universidades mediante la aplicación de la metodología AHP (Analytic Hierarchy Process), con el fin de ponderar criterios estratégicos que orienten decisiones informadas en los Sistemas Internos de Aseguramiento de la Calidad (SIAC). Los criterios para ponderar se obtuvieron de una investigación previa a través del análisis de las opiniones de algunos expertos en aseguramiento interno de calidad universitaria. La ponderación de los criterios se realizó utilizando la metodología AHP (Analytic Hierarchy Process). Para ello, se aplicó un cuestionario a tres directores de Sistemas Internos de Aseguramiento de Calidad de tres instituciones de educación superior con acreditación de alta calidad en Bogotá. Los resultados arrojaron la siguiente ponderación de criterios para la toma de decisiones: “Impacto de la decisión en los stakeholders”: 40%; “Aporte de la decisión a la estrategia”: 30%; “Viabilidad financiera de esa decisión”: 12%; “Decisión soportada en información confiable”: 12%; “Decisión articulada con la política pública”: 6%. Los porcentajes propuestos para los criterios anteriores pueden servir como referencia en procesos de toma de decisiones en Sistemas Internos de Aseguramiento de la Calidad en Instituciones de Educación Superior y pueden ser ajustados a las particularidades de cada institución.
Citas
Association to Advance Collegiate Schools of Business - AACSB (2022). AACSB Website. https://www.aacsb.edu/
Abadi, S., & Widyarto, S. (2018). The designing criteria and sub-criteria of university balance scorecard using analytical hierarchy process method. International Journal of Engineering and Technology, 7(2.29), 804–807. https://www.sciencepubco.com/index.php/ijet/article/view/14260
Accreditation Council for Business Schools and Programs- ACBSP (2022). ACBSP Website. https://acbsp.org/
Adigüzel, O., & Çetin, A. C. (2010). The determination of university selection based upon analytic hierarchy process. En 2nd International Symposium on Sustainable Development (págs. 528–535). I. Repository. https://omeka.ibu.edu.ba/items/show/2920
Agasisti, T., Barbato, G., Dal Molin, M., & Turri, M. (2019). Internal quality assurance in universities: does NPM matter? Studies in Higher Education, 44(6), 960–977. https://doi.org/10.1080/03075079.2017.1405252
ANEAQ. (2022). ANEAQ Website. https://www.aneaq.ma/en/aneaq_
Benmoussa, N., Elyamami, A., Mansouri, K., Qbadou, M., & Illoussamen, E. (2019). A multi-criteria decision making approach for enhancing university accreditation process. Engineering, Technology & Applied Science Research, 9(1), 3726–3733. https://www.researchgate.net/profile/Nezha-Benmoussa/publication/331175229_A_Multi-Criteria_Decision_Making_Approach_for_Enhancing_University_Accreditation_Process/links/5c6ab77e92851c1c9de774cd/A-Multi-Criteria-Decision-Making-Approach-for-Enhancing-Univ
Bornmann, L., Mittag, S., & Daniel, H.-D. (2006). Quality assurance in higher education - meta-evaluation of multi-stage evaluation procedures in Germany. Higher Education, 52(4), 687–709. https://doi.org/10.1007/s10734-004-8306-0
Cardoso, S., Rosa, M. J., Videira, P., & Amaral, A. (2017). Internal quality assurance systems: “tailor made” or “one size fits all” implementation? Quality Assurance in Education, 25(3), 329–342. https://doi.org/10.1108/QAE-03-2017-0007
Consejo Nacional de Acreditación- CNA (2021). Lineamientos y aspectos por evaluar para la acreditación en alta calidad de programas académicos. https://www.cna.gov.co/1779/articles-404750_norma.pdf
Consejo Nacional de Educación Superior -CESU (2020, 1 de julio). Acuerdo 02 de 2020. https://www.cna.gov.co/1779/articles-402848_documento.pdf
Divjak, B., & Begicevic Redjep, N. (2015). Strategic decision making in higher education: Case study of E-learning. International Conference on E-learning 2015, 19–26. https://files.eric.ed.gov/fulltext/ED562492.pdf
Fitri, O. M. (2022). The problems in the implementation of internal quality assurance systems (IQAS) found at Higher Education Institutions in Pacitan. College Quality Assurance Journal, 1(1), 1–9. https://jurnallpm.kopertais4.or.id/index.php/CQA/article/download/10/3
Hernández, R., Fernández, C., & Baptista, P. (2014). Metodología de la investigación (6a ed.). McGrawHill. http://observatorio.epacartagena.gov.co/wp-content/uploads/2017/08/metodologia-de-la-investigacion-sexta-edicion.compressed.pdf
IACBE. (2022). IACBE Website. https://iacbe.org/
Julian, S. D., & Ofori-Dankwa, J. C. (2006). Is accreditation good for the strategic decision making of traditional business schools? Academy of Management Learning & Education, 5(2), 225–233. https://www.jstor.org/stable/40214370
Kadoić, N., Begičević Ređep, N., & Divjak, B. (2018). A new method for strategic decision-making in higher education. Central European Journal of Operations Research, 26(3), 611–628. https://link.springer.com/article/10.1007/s10100-017-0497-4
Kurysheva, A., van Ooijen-van der Linden, L., van der Smagt, M. J., & Dilaver, G. (2022). The added value of Signal Detection Theory as a method in evidence-informed decision-making in Higher Education: A demonstration. Frontiers in Education, 7, 906611. https://www.frontiersin.org/articles/10.3389/feduc.2022.906611/full
Lawless, D. J. (1982). The process of decision-making in universities. The Canadian Journal of Higher Education, XII(3), 1–9. https://www.cjhe-rces.ca/index.php/cjhe/article/view/182867
Liang, Z. (2022). The performance evaluation of IEE in colleges and universities based on AHP model. Discrete Dynamics in Nature and Society, 2022, 4616501. https://doi.org/10.1155/2022/4616501
Liberatore, M., & Nydick, R. L. (1997). Group decision making in higher education using the Analytic Hierarchy Process. Research in Higher Education, 38(5), 593–614. https://link.springer.com/article/10.1023/A:1024948630255
Liñan, Y. I., Cujia, S. E., & Orozco, B. C. (2024). Políticas públicas para la calidad académica en Colombia. Revista Venezolana de Gerencia, 29(12), 973–989. https://produccioncientificaluz.org/index.php/rvg/article/view/43060
Maassen, P. A., & Potman, H. P. (1990). Strategic decision making in higher education. An analysis of the new planning system in Dutch higher education. Higher Education, 20(4), 393–410. https://www.jstor.org/stable/3447221
Makki, A. A., Alqahtani, A. Y., Abdulaal, R., & Madbouly, A. I. (2023). A novel strategic approach to evaluating higher education quality standards in university colleges using multi-criteria decision-making. Education Sciences, 13(6), 577. https://doi.org/10.3390/educsci13060577
Maral, M. (2024). Examining the research performance of universities with multi-criteria decision making methods. SAGE Open, 14(4), 1–22. https://journals.sagepub.com/doi/full/10.1177/21582440241300542
Mardani, A., Jusoh, A., Md. Nor, K., & Khalifah, Z. (2015). Multiple criteria decision making techniques and its applications– A review of the literature from 2000 to 2014. Economic Research-Ekonomska Istraživanja, 28(1), 516–571. https://doi.org/10.1080/1331677X.2015.1075139
Mayor, J., Botero, S., & González-Ruiz, J. D. (2016). Modelo de decisión multicriterio difuso para la selección de contratistas en proyectos de infraestructura: caso Colombia. Obras y proyectos, (20), 56–74. https://obrasyproyectos.org/index.php/oyp/article/view/3418
Ministerio de Educación Nacional. (2019, 25 de julio). Decreto 1330 de 2019. Función Pública. https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=98270
Ministerio de Educación Nacional. (2020, 19 de noviembre). Resolución 021795 de 19 de noviembre de 2020. https://www.mineducacion.gov.co/portal/normativa/resoluciones/402045:resolucion-021795-de-19-de-noviembre-de-2020
Moreno, J. M. (2002). El proceso analítico jerárquico (AHP). Fundamentos, metodología y aplicaciones. Rect@ Revista Electrónica de Comunicaciones y Trabajos de ASEPUMA, (10), 28–77. https://users.dcc.uchile.cl/~nbaloian/DSS-DCC/ExplicacionMetodoAHP(ve%20rpaginas11-16).pdf
Moreno, C. M., Santacruz, A., & Arena, D. (2024). Review and bibliographic analysis of metaheuristic methods in multicriteria decision-making: A 45-year perspective across international, Latin American, and Colombian contexts. Journal of Applied Mathematics, 2024, 5577682. https://doi.org/10.1155/2024/5577682
Mulyono, S. T., Rusmingsih, D., Riadi, I., & Atanjuani, E. (2020). The conceptual foundation for implementation of the Higher Education Quality Assurance System (HEQAS) at UIN Malang Indonesia. PalArch´s Journal of Archaeology of Egypt/Egyptology, 17(4), 2346–2362. https://archives.palarch.nl/index.php/jae/article/view/3749/3714
Nethravathi, P. S., & Aithal, P. S. (2023). How internal quality assurance system is re-defined in private universities – A case of Srinivas University, India. International Journal of Management, Technology, and Social Sciences, 8(1), 234–248. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4490926
Osorio, J. C., & Orejuela, J. C. (2008). El proceso de análisis jerárquico (AHP) y la toma de decisiones multicriterio. Ejemplo de aplicación. Scientia et Technica, 14(36), 247–252. https://revistas.utp.edu.co/index.php/revistaciencia/article/view/3217
Padrón, A. D., & Montilla, T. C. (2013). Propuesta para la aplicación de los procesos analíticos jerárquicos en la realización de evaluaciones de seguridad de la práctica de la radioterapia. IX Latin American IRPA on Radiation Protection and Safety. https://inis.iaea.org/collection/NCLCollectionStore/_Public/44/117/44117998.pdf
Polatgil, M., & Güler, A. (2024). The use of different criteria weighting and multi-criteria decision making methods for university ranking: Two-Layer Copeland. Journal of University Research, 7(1), 60–73. https://dergipark.org.tr/tr/download/article-file/3569857
Rivera, E., Herrera-Cuartas, J. A., & Ibeas, A. (2025). Criteria for Decision-Making in Universities Stated in Institutional Documents. Journal of Higher Education Theory and Practice, 23(1). https://doi.org/10.33423/jhetp.v23i1.5785
Rivera, E., Herrera-Cuartas, J., & Ibeas, A. (2023). Criteria for decision-making in universities stated in institutional documents. Journal of Higher Education Theory and Practice, 23(1), 150–169. https://articlegateway.com/index.php/JHETP/article/view/5785/5486
Robbins, S. P., & Coulter, M. (2005). Administración. Pearson Educación.
Román, Y., Ramos, P. M., Ramos, R. P., & Ponce, D. L. (2023). Toma de decisiones y rendimiento en universidades peruanas. Revista Venezolana de Gerencia, 28(102), 785–796. https://produccioncientificaluz.org/index.php/rvg/article/view/39887/45139
Saaty, T. L. (1980). The Analytic Hierarchy Process. McGraw-Hill. https://archive.org/details/analytichierarch0000saat
Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9–26. https://www.sciencedirect.com/science/article/abs/pii/037722179090057I
Saaty, T. L. (2001). The Analytic Network Process: Decision Making with Dependence and Feedback. RWS Publications.
Sanchez-Puchol, F., Pastor-Collado, J. A., & Casanovas, J. (2018). What is that thing called internal quality assurance system? En 21th International Conference Excellence in Services (págs. 593–612). https://upcommons.upc.edu/bitstream/handle/2117/133353/43-Sanchez-Pujol-Pastor-Collado.pdf
Setyoningrum, M. U., Septyawan, D., & Mahmud, M. E. (2023). An internal quality assurance system for Islamic Higher Education at Sultan Aji Muhammad Idris State Islamic University. Tarbiyah wa Ta’lim: Jurnal Penelitian Pendidikan dan Pembelajaran, 10(3), 207–215. https://journal.uinsi.ac.id/index.php/Tarbiyawat/article/download/7375/2784/
Toskano, G. B. (2005). El proceso de análisis jerárquico (AHP) como herramienta para la toma de decisiones en la selección de proveedores [Tesis de grado, Universidad Nacional Mayor de San Marcos]. http://sisbib.unmsm.edu.pe/bibvirtualdata/Tesis/Basic/toskano_hg/toskano_hg.pdf
Velasquez, M., & Hester, P. T. (2013). An analysis of multi-criteria decision making methods. International Journal of Operations Research, 10(2), 56–66. https://www.researchgate.net/publication/275960103_An_analysis_of_multi-criteria_decision_making_methods
Yuksel, F. S., Kayadelen, A. N., & Antmen, Z. F. (2023). A systematic literature review on multi-criteria decision making in higher education. International Journal of Assessment Tools in Education, 10(1), 12–28. https://files.eric.ed.gov/fulltext/EJ1393757.pdf
Yusof, N. M., & Salleh, S. H. (2013). Analytical Hierarchy Process in Multiple Decisions Making for Higher Education in Malaysia. Procedia - Social and Behavioral Sciences, 81, 389–394. https://doi.org/10.1016/j.sbspro.2013.06.448
Abadi, S., & Widyarto, S. (2018). The designing criteria and sub-criteria of university balance scorecard using analytical hierarchy process method. International Journal of Engineering and Technology, 7(2.29), 804–807. https://www.sciencepubco.com/index.php/ijet/article/view/14260
Accreditation Council for Business Schools and Programs- ACBSP (2022). ACBSP Website. https://acbsp.org/
Adigüzel, O., & Çetin, A. C. (2010). The determination of university selection based upon analytic hierarchy process. En 2nd International Symposium on Sustainable Development (págs. 528–535). I. Repository. https://omeka.ibu.edu.ba/items/show/2920
Agasisti, T., Barbato, G., Dal Molin, M., & Turri, M. (2019). Internal quality assurance in universities: does NPM matter? Studies in Higher Education, 44(6), 960–977. https://doi.org/10.1080/03075079.2017.1405252
ANEAQ. (2022). ANEAQ Website. https://www.aneaq.ma/en/aneaq_
Benmoussa, N., Elyamami, A., Mansouri, K., Qbadou, M., & Illoussamen, E. (2019). A multi-criteria decision making approach for enhancing university accreditation process. Engineering, Technology & Applied Science Research, 9(1), 3726–3733. https://www.researchgate.net/profile/Nezha-Benmoussa/publication/331175229_A_Multi-Criteria_Decision_Making_Approach_for_Enhancing_University_Accreditation_Process/links/5c6ab77e92851c1c9de774cd/A-Multi-Criteria-Decision-Making-Approach-for-Enhancing-Univ
Bornmann, L., Mittag, S., & Daniel, H.-D. (2006). Quality assurance in higher education - meta-evaluation of multi-stage evaluation procedures in Germany. Higher Education, 52(4), 687–709. https://doi.org/10.1007/s10734-004-8306-0
Cardoso, S., Rosa, M. J., Videira, P., & Amaral, A. (2017). Internal quality assurance systems: “tailor made” or “one size fits all” implementation? Quality Assurance in Education, 25(3), 329–342. https://doi.org/10.1108/QAE-03-2017-0007
Consejo Nacional de Acreditación- CNA (2021). Lineamientos y aspectos por evaluar para la acreditación en alta calidad de programas académicos. https://www.cna.gov.co/1779/articles-404750_norma.pdf
Consejo Nacional de Educación Superior -CESU (2020, 1 de julio). Acuerdo 02 de 2020. https://www.cna.gov.co/1779/articles-402848_documento.pdf
Divjak, B., & Begicevic Redjep, N. (2015). Strategic decision making in higher education: Case study of E-learning. International Conference on E-learning 2015, 19–26. https://files.eric.ed.gov/fulltext/ED562492.pdf
Fitri, O. M. (2022). The problems in the implementation of internal quality assurance systems (IQAS) found at Higher Education Institutions in Pacitan. College Quality Assurance Journal, 1(1), 1–9. https://jurnallpm.kopertais4.or.id/index.php/CQA/article/download/10/3
Hernández, R., Fernández, C., & Baptista, P. (2014). Metodología de la investigación (6a ed.). McGrawHill. http://observatorio.epacartagena.gov.co/wp-content/uploads/2017/08/metodologia-de-la-investigacion-sexta-edicion.compressed.pdf
IACBE. (2022). IACBE Website. https://iacbe.org/
Julian, S. D., & Ofori-Dankwa, J. C. (2006). Is accreditation good for the strategic decision making of traditional business schools? Academy of Management Learning & Education, 5(2), 225–233. https://www.jstor.org/stable/40214370
Kadoić, N., Begičević Ređep, N., & Divjak, B. (2018). A new method for strategic decision-making in higher education. Central European Journal of Operations Research, 26(3), 611–628. https://link.springer.com/article/10.1007/s10100-017-0497-4
Kurysheva, A., van Ooijen-van der Linden, L., van der Smagt, M. J., & Dilaver, G. (2022). The added value of Signal Detection Theory as a method in evidence-informed decision-making in Higher Education: A demonstration. Frontiers in Education, 7, 906611. https://www.frontiersin.org/articles/10.3389/feduc.2022.906611/full
Lawless, D. J. (1982). The process of decision-making in universities. The Canadian Journal of Higher Education, XII(3), 1–9. https://www.cjhe-rces.ca/index.php/cjhe/article/view/182867
Liang, Z. (2022). The performance evaluation of IEE in colleges and universities based on AHP model. Discrete Dynamics in Nature and Society, 2022, 4616501. https://doi.org/10.1155/2022/4616501
Liberatore, M., & Nydick, R. L. (1997). Group decision making in higher education using the Analytic Hierarchy Process. Research in Higher Education, 38(5), 593–614. https://link.springer.com/article/10.1023/A:1024948630255
Liñan, Y. I., Cujia, S. E., & Orozco, B. C. (2024). Políticas públicas para la calidad académica en Colombia. Revista Venezolana de Gerencia, 29(12), 973–989. https://produccioncientificaluz.org/index.php/rvg/article/view/43060
Maassen, P. A., & Potman, H. P. (1990). Strategic decision making in higher education. An analysis of the new planning system in Dutch higher education. Higher Education, 20(4), 393–410. https://www.jstor.org/stable/3447221
Makki, A. A., Alqahtani, A. Y., Abdulaal, R., & Madbouly, A. I. (2023). A novel strategic approach to evaluating higher education quality standards in university colleges using multi-criteria decision-making. Education Sciences, 13(6), 577. https://doi.org/10.3390/educsci13060577
Maral, M. (2024). Examining the research performance of universities with multi-criteria decision making methods. SAGE Open, 14(4), 1–22. https://journals.sagepub.com/doi/full/10.1177/21582440241300542
Mardani, A., Jusoh, A., Md. Nor, K., & Khalifah, Z. (2015). Multiple criteria decision making techniques and its applications– A review of the literature from 2000 to 2014. Economic Research-Ekonomska Istraživanja, 28(1), 516–571. https://doi.org/10.1080/1331677X.2015.1075139
Mayor, J., Botero, S., & González-Ruiz, J. D. (2016). Modelo de decisión multicriterio difuso para la selección de contratistas en proyectos de infraestructura: caso Colombia. Obras y proyectos, (20), 56–74. https://obrasyproyectos.org/index.php/oyp/article/view/3418
Ministerio de Educación Nacional. (2019, 25 de julio). Decreto 1330 de 2019. Función Pública. https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=98270
Ministerio de Educación Nacional. (2020, 19 de noviembre). Resolución 021795 de 19 de noviembre de 2020. https://www.mineducacion.gov.co/portal/normativa/resoluciones/402045:resolucion-021795-de-19-de-noviembre-de-2020
Moreno, J. M. (2002). El proceso analítico jerárquico (AHP). Fundamentos, metodología y aplicaciones. Rect@ Revista Electrónica de Comunicaciones y Trabajos de ASEPUMA, (10), 28–77. https://users.dcc.uchile.cl/~nbaloian/DSS-DCC/ExplicacionMetodoAHP(ve%20rpaginas11-16).pdf
Moreno, C. M., Santacruz, A., & Arena, D. (2024). Review and bibliographic analysis of metaheuristic methods in multicriteria decision-making: A 45-year perspective across international, Latin American, and Colombian contexts. Journal of Applied Mathematics, 2024, 5577682. https://doi.org/10.1155/2024/5577682
Mulyono, S. T., Rusmingsih, D., Riadi, I., & Atanjuani, E. (2020). The conceptual foundation for implementation of the Higher Education Quality Assurance System (HEQAS) at UIN Malang Indonesia. PalArch´s Journal of Archaeology of Egypt/Egyptology, 17(4), 2346–2362. https://archives.palarch.nl/index.php/jae/article/view/3749/3714
Nethravathi, P. S., & Aithal, P. S. (2023). How internal quality assurance system is re-defined in private universities – A case of Srinivas University, India. International Journal of Management, Technology, and Social Sciences, 8(1), 234–248. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4490926
Osorio, J. C., & Orejuela, J. C. (2008). El proceso de análisis jerárquico (AHP) y la toma de decisiones multicriterio. Ejemplo de aplicación. Scientia et Technica, 14(36), 247–252. https://revistas.utp.edu.co/index.php/revistaciencia/article/view/3217
Padrón, A. D., & Montilla, T. C. (2013). Propuesta para la aplicación de los procesos analíticos jerárquicos en la realización de evaluaciones de seguridad de la práctica de la radioterapia. IX Latin American IRPA on Radiation Protection and Safety. https://inis.iaea.org/collection/NCLCollectionStore/_Public/44/117/44117998.pdf
Polatgil, M., & Güler, A. (2024). The use of different criteria weighting and multi-criteria decision making methods for university ranking: Two-Layer Copeland. Journal of University Research, 7(1), 60–73. https://dergipark.org.tr/tr/download/article-file/3569857
Rivera, E., Herrera-Cuartas, J. A., & Ibeas, A. (2025). Criteria for Decision-Making in Universities Stated in Institutional Documents. Journal of Higher Education Theory and Practice, 23(1). https://doi.org/10.33423/jhetp.v23i1.5785
Rivera, E., Herrera-Cuartas, J., & Ibeas, A. (2023). Criteria for decision-making in universities stated in institutional documents. Journal of Higher Education Theory and Practice, 23(1), 150–169. https://articlegateway.com/index.php/JHETP/article/view/5785/5486
Robbins, S. P., & Coulter, M. (2005). Administración. Pearson Educación.
Román, Y., Ramos, P. M., Ramos, R. P., & Ponce, D. L. (2023). Toma de decisiones y rendimiento en universidades peruanas. Revista Venezolana de Gerencia, 28(102), 785–796. https://produccioncientificaluz.org/index.php/rvg/article/view/39887/45139
Saaty, T. L. (1980). The Analytic Hierarchy Process. McGraw-Hill. https://archive.org/details/analytichierarch0000saat
Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9–26. https://www.sciencedirect.com/science/article/abs/pii/037722179090057I
Saaty, T. L. (2001). The Analytic Network Process: Decision Making with Dependence and Feedback. RWS Publications.
Sanchez-Puchol, F., Pastor-Collado, J. A., & Casanovas, J. (2018). What is that thing called internal quality assurance system? En 21th International Conference Excellence in Services (págs. 593–612). https://upcommons.upc.edu/bitstream/handle/2117/133353/43-Sanchez-Pujol-Pastor-Collado.pdf
Setyoningrum, M. U., Septyawan, D., & Mahmud, M. E. (2023). An internal quality assurance system for Islamic Higher Education at Sultan Aji Muhammad Idris State Islamic University. Tarbiyah wa Ta’lim: Jurnal Penelitian Pendidikan dan Pembelajaran, 10(3), 207–215. https://journal.uinsi.ac.id/index.php/Tarbiyawat/article/download/7375/2784/
Toskano, G. B. (2005). El proceso de análisis jerárquico (AHP) como herramienta para la toma de decisiones en la selección de proveedores [Tesis de grado, Universidad Nacional Mayor de San Marcos]. http://sisbib.unmsm.edu.pe/bibvirtualdata/Tesis/Basic/toskano_hg/toskano_hg.pdf
Velasquez, M., & Hester, P. T. (2013). An analysis of multi-criteria decision making methods. International Journal of Operations Research, 10(2), 56–66. https://www.researchgate.net/publication/275960103_An_analysis_of_multi-criteria_decision_making_methods
Yuksel, F. S., Kayadelen, A. N., & Antmen, Z. F. (2023). A systematic literature review on multi-criteria decision making in higher education. International Journal of Assessment Tools in Education, 10(1), 12–28. https://files.eric.ed.gov/fulltext/EJ1393757.pdf
Yusof, N. M., & Salleh, S. H. (2013). Analytical Hierarchy Process in Multiple Decisions Making for Higher Education in Malaysia. Procedia - Social and Behavioral Sciences, 81, 389–394. https://doi.org/10.1016/j.sbspro.2013.06.448
Publicado
2026-01-02
Cómo citar
Rivera, E., Ibeas, A., & Herrera-Cuartas, J. (2026). Ponderación de criterios estratégicos en aseguramiento interno de calidad en universidades. Revista Venezolana De Gerencia, 31(113), e3111315. https://doi.org/10.52080/rvgluz.31.113.15
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