Satisfacción laboral en el sector gastronómico: Caso destinos turísticos de Manabí, Ecuador
Abstract
El objetivo del presente estudio fue determinar los factores que inciden en la satisfacción laboral de los empleados del sector gastronómico de los destinos turísticos más relevantes de la provincia de Manabí, Ecuador. La recolección de información se dividió en dos etapas, la primera se llevó a cabo previo a la pandemia de COVID-19 y la segunda durante esta, cuando las restricciones sanitarias aún estaban vigentes. El estudio realizado encontró diferencias significativas en la incidencia de las dimensiones e indicadores estudiados en la comparativa antes y durante la pandemia. En la primera etapa la dimensión de más incidencia fue la de percepción del individuo, mientras que en la segunda etapa el entorno físico obtuvo una significancia mayoritaria en la satisfacción laboral. También se evidenció que la participación laboral de personas mayores de 60 años se redujo mientras que la participación de empleados jóvenes aumentó durante la pandemia. Se concluye que la satisfacción laboral no es una concepción estandarizada que se pueda mantener en el tiempo, los cambios inesperados y las situaciones de crisis pueden modificar la incidencia de las dimensiones en la consecución de dicha satisfacción.
References
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• González, F, Sánchez, S, y López, T. (2014). Influencia de variables personales en el compromiso organizativo de los empleados del sector hotelero. Revista Galega de Economía, 23(2), 27-46. https://www.redalyc.org/articulo.oa?id=39138754002
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• Guinot, J., Monfort, A., y Chiva, R. (2021). How to increase job satisfaction: the role of participative decisions and feeling trusted. Employee Relations, 43(6), 1397-1413. https://doi.org/10.1108/ER-10-2020-0462
• Hersona, S., y Sidharta, I. (2017). Influence of leadership function, motivation and work discipline on employees’ performance. Journal of Applied Management (JAM), 15(3), 528-537. https://doi.org/10.21776/UB.JAM.2017.015.03.18
• Higuita, D, y Grisales, L. (2014). La construcción de cultura en la organización: una mirada desde las representaciones colectivas en Lionel Vallée. Cuadernos de Administración, 27(48), 97-117. https://www.redalyc.org/articulo.oa?id=20531183005
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• Huerta, P., Pedraja, L., Contreras, S., y Almodóvar, P. (2011). Calidad de vida laboral y su influencia sobre los resultados empresariales. Revista de Ciencias Sociales (RCS), XVII(4); 658 - 676. https://www.redalyc.org/articulo.oa?id=28022784008
• Idemobi, E., Ngige, C. D., y Ofili, P. N. (2017). Relationship Between Organization Reward System and Workers Attitude to Work. Journal of Business and Economic Development, 2(4), 247-254. https://doi.org/10.11648/j.jbed.20170204.17
• Judge, T. A, Thoresen, C. J, Bono, J. E, y Patton, G. K. (2001). The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychol Bulletin, 127(3):376-407. https://doi.org/10.1037/0033-2909.127.3.376
• Karatepe, O. (2015). Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes? International Journal of Contemporary Hospitality Management, 27(1), 4-26. https://doi.org/10.1108/IJCHM-09-2013-0417
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• Monroy, M. (2019). Factores de la satisfacción del cliente: perspectivas en restaurantes de comida rápida. Sinapsis, 11(1), 70 - 87.
• Moslehpour, M, Chang, M. L, Pham, V. K, y Dadvari, A. (2022). Adopting the configurational approach to the analysis of job satisfaction in Mongolia. European Research on Management and Business Economics, 28(1), 100179. https://doi.org/10.1016/j.iedeen.2021.100179
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• Patlán, J., Martínez, E., y Hernández, R. (2012). El Clima y la Justicia Organizacional y su Efecto en la Satisfacción Laboral. RIAF Revista Internacional Administración y Finanzas, 5(5), 1-19. https://ssrn.com/abstract=2094718
• Pipera, M., y Evangelia, F. (2021). Employee well-being, employee performance and positive mindset in a crisis. The Business and Management Review, 12(2), 1-16. https://doi.org/10.24052/bmr/v12nu02/art-01
• Ritter, T., y Pedersen, C. L. (2020). Analyzing the impact of the coronavirus crisis on business models. Industrial Marketing Management, (88), 214–224. https://doi.org/10.1016/j.indmarman.2020.05.014
• Sánchez, M., Sánchez, P., Cruz, M., y Sánchez, F. (2014). Características organizacionales de la satisfacción laboral en España. RAE: Revista de Administração de Empresas, 54(5), 537-547. https://doi.org/10.1590/S0034-759020140507
• Saner, T., y Sadikoglu, G. (2016). Gender Differences in Job Satisfaction in 5 Star Hotels of North Cyprus: Descriptive Analysis. Procedia Computer Science, (102), 359-364. https://doi.org/10.1016/j.procs.2016.09.412
• Schleicher, D. J., Watt, J. D., y Greguras, G. J. (2004). Reexamining the Job Satisfaction-Performance Relationship: The Complexity of Attitudes. Journal of Applied Psychology, 89(1), 165–177. https://doi.org/10.1037/0021-9010.89.1.165
• Spagnoli, P., Caetano, A., y Correia Santos, S. (2012). Satisfaction with job aspects: Do patterns change over time? Journal of Business Research, 65(5), 609-616. https://doi.org/10.1016/j.jbusres.2011.02.048
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• Taşpınar, O., y Türkmen, E. (2019). The Effects of Job Satisfaction of Employees in Fast-Food Businesses on the Intention to Leave Job: The Case of Kırklareli. Journal of Tourism and Gastronomy Studies. https://doi.org/10.21325/JOTAGS.2019.397
• Telles, C., Piton, M., D’Avoglio, L., Saman, G., Pinheiro, D., Bezerra, S., y da Cunha, D. (2021). Burnout and food safety: Understanding the role of job satisfaction and menu complexity in foodservice. International Journal of Hospitality Management, (92). https://doi.org/10.1016/j.ijhm.2020.102705
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• Yalabik, Z. Y., Rayton, B. A., y Rapti, A. (2017). Facets of job satisfaction and work engagement. Evidence-based HRM, 6(3), 248-265. https://doi.org/10.1108/EBHRM-08-2015-0036
• Yañez, R., Arenas, M., y Ripoll, M. (2010). El impacto de las relaciones interpersonales en la satisfacción laboral general. Liberabit, 16(2), 193-202. https://doaj.org/article/f185c4de51464b1b89b8e1247582cc97
• Zein, Y., y Bridha, R. (2022). The Effect of Motivation, Discipline, Knowledge, and Skills on Ajwad Resto’s Employee Performance. The Journal Gastronomy Tourism, 9(I), 34-44. https://doi.org/10.17509/gastur.v9i1.48539
• Zibarzani, M, Abumalloh, R. A, Nilashi, M, Samad, S, Alghamdi, O, Nayer, F. K, . . . Akib, N. A. (2022). Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. Technology in Society, (70). https://doi.org/10.1016/j.techsoc.2022.101977
• Alas, R, y Vadi, M. (2006). The employees’ attitudes and their connections with the organisational culture in the process of change in the Estonian organisations. Baltic Journal of Management, 1(1), 49-66. https://doi.org/10.1108/17465260610640877
• Alas, R. (2007). Impact of Employee Participation on Job Satisfaction During Change Process. Problems and Perspectives in Management, 5(4), 28-33. https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1982/PPM_EN_2007_04_Alas.pdf
• Alvarado, Ó, y Monroy, R. (2013). Cultura organizacional en una empresa propiedad de sus trabajadores. Cuadernos de Administración, 26(47), 259-283. https://www.redalyc.org/articulo.oa?id=20531182011
• Aziri, B. (2011). Job satisfaction: a literature review. Management Research and Practice, 3(4), 77-86. https://mrp.ase.ro/no34/f7.pdf
• Bakkeli, N. Z. (2021). Health, work, and contributing factors on life satisfaction: A study in Norway before and during the COVID-19 pandemic. SSM - Population Health, (14). https://doi.org/10.1016/j.ssmph.2021.100804
• Bellmann, L, Huebler, O, y Leber, U. (2019). Works council and training effects on satisfaction. Applied Economics Letters, 26(14), 1177-1181. https://doi.org/10.1080/13504851.2018.1540842
• Berbel-Pineda, J, Palacios-Florencio, B, Ramírez-Hurtado, J, y Santos-Roldán, L. (2019). Gastronomic experience as a factor of motivation in the tourist movements. International Journal of Gastronomy and Food Science, (18). https://doi.org/10.1016/j.ijgfs.2019.100171
• Bhaduri, R. M. (2019). Leveraging culture and leadership in crisis management. European Journal of Training and Development, 43(5/6), 554-569. https://doi.org/doi.org/10.1108/EJTD-10-2018-0109
• Bouranta, N, Psomas, E, Suarez, M, y Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking-An International Journal, 26(3), 893-921. https://doi.org/10.1108/BIJ-09-2017-0240
• Bowers, M. R, Hall, J. R, y Srinivasan, M. M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551–563. https://doi.org/10.1016/j.bushor.2017.04.001
• Carvache Franco, M., Carvache Franco, W., & Torres-Naranjo, M. (2017). Análisis de satisfacción: La gastronomía de Samborondón - Ecuador. Estudios y perspectivas en turismo, 26(3), 731-745. http://www.scielo.org.ar/scielo.php?script=sci_arttext&pid=S1851-17322017000300013&lng=es&tlng=es.
• Che, R, Beh, L, Uli, J, y Khairuddin, I. (2006). Quality of Work Life: Implications of Career Dimensions. Journal of Social Sciences, 28(2), 61-67. https://thescipub.com/abstract/jssp.2006.61.67
• Cheng, S.-C, y Kao, Y.-H. (2022). The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan. Heliyon, 8(3). https://doi.org/10.1016/j.heliyon.2022.e09134
• Cheng, Z, Nielsen, I, y Cutler, H. (2019). Perceived job quality, work-life interference and intention to stay: Evidence from the aged care workforce in Australia. International Journal of Manpower, 40(1), 17-35. https://doi.org/10.1108/IJM-08-2017-0208
• Cuadra, A, y Veloso, C. (2010). Grado de supervisión como variable moderadora entre liderazgo y satisfacción, motivación y clima organizacional. Ingeniare. Revista chilena de ingeniería, 18(1), 15-25. https://doi.org/10.4067/S0718-33052010000100003
• DiClemente, C. C., Nidecker, M. y Bellack, A. S. (2008). Motivation and the stages of change among individuals with severe mental illness and substance abuse disorders. Journal of Substance Abuse Treatment, 34(1), 25-35.
• Fernández, C, y Martos, M. (2014). Capital intelectual y competencias distintivas en PYMES madereras de Argentina. RAE: Revista de Administração de Empresas, 54(6), 634-646. https://doi.org/10.1590/S0034-759020140604
• Gagné, M, Forest, J, Vansteenkiste, M, Crevier-Braud, L, Van den Broeck, A, Aspeli, A, . . . Westbye, C. (2015). The Multidimensional Work Motivation Scale: Validation evidence in seven languages and nine countries. European Journal of Work and Organizational Psychology, 24 (2), 178 - 196. https://doi.org/10.1080/1359432X.2013.877892
• González, F, Sánchez, S, y López, T. (2014). Influencia de variables personales en el compromiso organizativo de los empleados del sector hotelero. Revista Galega de Economía, 23(2), 27-46. https://www.redalyc.org/articulo.oa?id=39138754002
• Gross, H, Ingerfurth, S, y Willems, J. (2021). Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention. Journal of Business Research, (134), 405-413. https://doi.org/10.1016/j.jbusres.2021.05.021
• Guest, D. E. (2017). Human resource management and employee well-being: towards a new analytic framework. Human Resource Management Journal, 27(1), 22-38. https://doi.org/10.1111/1748-8583.12139
• Guinot, J., Monfort, A., y Chiva, R. (2021). How to increase job satisfaction: the role of participative decisions and feeling trusted. Employee Relations, 43(6), 1397-1413. https://doi.org/10.1108/ER-10-2020-0462
• Hersona, S., y Sidharta, I. (2017). Influence of leadership function, motivation and work discipline on employees’ performance. Journal of Applied Management (JAM), 15(3), 528-537. https://doi.org/10.21776/UB.JAM.2017.015.03.18
• Higuita, D, y Grisales, L. (2014). La construcción de cultura en la organización: una mirada desde las representaciones colectivas en Lionel Vallée. Cuadernos de Administración, 27(48), 97-117. https://www.redalyc.org/articulo.oa?id=20531183005
• Hoff, K., Chelsea, Q., Wee, C., Phan, W., y Rounds, J. (2020). Interest fit and job satisfaction: A systematic review and meta-analysis. Journal of Vocational Behavior, (123). https://doi.org/10.1016/j.jvb.2020.103503
• Huerta, P., Pedraja, L., Contreras, S., y Almodóvar, P. (2011). Calidad de vida laboral y su influencia sobre los resultados empresariales. Revista de Ciencias Sociales (RCS), XVII(4); 658 - 676. https://www.redalyc.org/articulo.oa?id=28022784008
• Idemobi, E., Ngige, C. D., y Ofili, P. N. (2017). Relationship Between Organization Reward System and Workers Attitude to Work. Journal of Business and Economic Development, 2(4), 247-254. https://doi.org/10.11648/j.jbed.20170204.17
• Judge, T. A, Thoresen, C. J, Bono, J. E, y Patton, G. K. (2001). The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychol Bulletin, 127(3):376-407. https://doi.org/10.1037/0033-2909.127.3.376
• Karatepe, O. (2015). Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes? International Journal of Contemporary Hospitality Management, 27(1), 4-26. https://doi.org/10.1108/IJCHM-09-2013-0417
• Kunda, M., Ataman, G., y Behram, N. (2019). Corporate social responsibility and organizational citizenship behavior The mediating role of job satisfaction. Journal Of Global Responsibility, 10(1), 47-68. https://doi.org/10.1108/JGR-06-2018-0018
• Magnier-Watanabe, R., Benton, C., Uchida, T., y Orsini, P. (2019). Designing Jobs to Make Employees Happy? Focus on Job Satisfaction First. Social Science Japan Journal, 22(1), 85-107. https://doi.org/10.1093/ssjj/jyy040
• Monroy, M. (2019). Factores de la satisfacción del cliente: perspectivas en restaurantes de comida rápida. Sinapsis, 11(1), 70 - 87.
• Moslehpour, M, Chang, M. L, Pham, V. K, y Dadvari, A. (2022). Adopting the configurational approach to the analysis of job satisfaction in Mongolia. European Research on Management and Business Economics, 28(1), 100179. https://doi.org/10.1016/j.iedeen.2021.100179
• Padmanabhan, S. (2021). The impact of locus of control on workplace stress and job satisfaction: A pilot study on private-sector employees. Current Research in Behavioral Sciences, (2). https://doi.org/10.1016/j.crbeha.2021.100026
• Patlán, J., Martínez, E., y Hernández, R. (2012). El Clima y la Justicia Organizacional y su Efecto en la Satisfacción Laboral. RIAF Revista Internacional Administración y Finanzas, 5(5), 1-19. https://ssrn.com/abstract=2094718
• Pipera, M., y Evangelia, F. (2021). Employee well-being, employee performance and positive mindset in a crisis. The Business and Management Review, 12(2), 1-16. https://doi.org/10.24052/bmr/v12nu02/art-01
• Ritter, T., y Pedersen, C. L. (2020). Analyzing the impact of the coronavirus crisis on business models. Industrial Marketing Management, (88), 214–224. https://doi.org/10.1016/j.indmarman.2020.05.014
• Sánchez, M., Sánchez, P., Cruz, M., y Sánchez, F. (2014). Características organizacionales de la satisfacción laboral en España. RAE: Revista de Administração de Empresas, 54(5), 537-547. https://doi.org/10.1590/S0034-759020140507
• Saner, T., y Sadikoglu, G. (2016). Gender Differences in Job Satisfaction in 5 Star Hotels of North Cyprus: Descriptive Analysis. Procedia Computer Science, (102), 359-364. https://doi.org/10.1016/j.procs.2016.09.412
• Schleicher, D. J., Watt, J. D., y Greguras, G. J. (2004). Reexamining the Job Satisfaction-Performance Relationship: The Complexity of Attitudes. Journal of Applied Psychology, 89(1), 165–177. https://doi.org/10.1037/0021-9010.89.1.165
• Spagnoli, P., Caetano, A., y Correia Santos, S. (2012). Satisfaction with job aspects: Do patterns change over time? Journal of Business Research, 65(5), 609-616. https://doi.org/10.1016/j.jbusres.2011.02.048
• Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. Londres, UK: SAGE Publications, Inc. https://doi.org/10.4135/9781452231549
• Taşpınar, O., y Türkmen, E. (2019). The Effects of Job Satisfaction of Employees in Fast-Food Businesses on the Intention to Leave Job: The Case of Kırklareli. Journal of Tourism and Gastronomy Studies. https://doi.org/10.21325/JOTAGS.2019.397
• Telles, C., Piton, M., D’Avoglio, L., Saman, G., Pinheiro, D., Bezerra, S., y da Cunha, D. (2021). Burnout and food safety: Understanding the role of job satisfaction and menu complexity in foodservice. International Journal of Hospitality Management, (92). https://doi.org/10.1016/j.ijhm.2020.102705
• Ukko, J, Tenhunen, J, y Rantanen, H. (2008). The Impacts of Performance Measurement on the Quality of Working Life. Business Performance Management, 10(1), 86-98. doi:10.1504/IJBPM.2008.015922
• Valencia, A. (2017). Subjetividad y poder en la organización empresarial: un estudio de caso. Innovar: Revista de Ciencias Administrativas y Sociales, 27(65), 107-121. https://doi.org/10.15446/innovar.v27n65.65065
• Yalabik, Z. Y., Rayton, B. A., y Rapti, A. (2017). Facets of job satisfaction and work engagement. Evidence-based HRM, 6(3), 248-265. https://doi.org/10.1108/EBHRM-08-2015-0036
• Yañez, R., Arenas, M., y Ripoll, M. (2010). El impacto de las relaciones interpersonales en la satisfacción laboral general. Liberabit, 16(2), 193-202. https://doaj.org/article/f185c4de51464b1b89b8e1247582cc97
• Zein, Y., y Bridha, R. (2022). The Effect of Motivation, Discipline, Knowledge, and Skills on Ajwad Resto’s Employee Performance. The Journal Gastronomy Tourism, 9(I), 34-44. https://doi.org/10.17509/gastur.v9i1.48539
• Zibarzani, M, Abumalloh, R. A, Nilashi, M, Samad, S, Alghamdi, O, Nayer, F. K, . . . Akib, N. A. (2022). Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. Technology in Society, (70). https://doi.org/10.1016/j.techsoc.2022.101977
Published
2023-06-14
How to Cite
Calderón Bailón, J., Pérez Naranjo, L., & Hernández Rojas, R. (2023). Satisfacción laboral en el sector gastronómico: Caso destinos turísticos de Manabí, Ecuador. Revista Venezolana De Gerencia, 28(103), 1139-1157. https://doi.org/10.52080/rvgluz.28.103.14
Issue
Section
TRIMESTRE
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
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