Local e-government in mexico in times of covid-19

• Oscar Yahevh Carrera Mora https://orcid.org/0000-0002-9648-5887
• Luis Fernando Villafuerte Valdés https://orcid.org/0000-0001-5555-632X
• Daniel Arturo Romero León https://orcid.org/0000-0003-4934-2477
• Selene Reyes Mendoza https://orcid.org/0000-0001-6214-5051

DOI: https://doi.org/10.52080/rvgv26n94.13

Keywords: Efficiency, e-services, e-government, intention to use, sufficiency

Abstract

The objective of this study was to determine the effect of the factors sufficiency and efficiency of e-services websites at the municipal (local) level on the intention of use by citizens. To test the hypothesis, a survey was applied with 12 items divided into three blocks with questions designed through a 5-degree Likert scale; the data analysis was applied using a descriptive analysis, linear regression and Pearson correlation. The instrument was applied to citizens of the State of Veracruz, Mexico during the beginning of the COVID-19 pandemic. The results indicate that there is a positive correlation between the sufficiency and efficiency factors and the intention of use, indicating that the citizen’s perspective is motivated by the sufficiency and efficiency of e-government websites.

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