The role of digital technologies in the public administration sphere

El papel de las tecnologías digitales en el ámbito de la administración pública

• Liubov Popova Yuriy Fedkovych Chernivtsi National University, Chernivtsi, Ukraine. https://orcid.org/0000-0001-7015-5567
• Bohdan Seniv Western Ukrainian National University, Ternopil, Ukraine. https://orcid.org/0000-0001-6151-7044
• Volodymyr Korol Western Ukrainian National University, Ivano-Frankivsk, Ukraine. https://orcid.org/0000-0001-7682-2121
• Oleksandr Galushko Kyiv National University of Construction and Architecture, 03037, Kyiv, Ukraine. https://orcid.org/0000-0003-4902-0283
• Iegor Biriukov IHE «Academician Yuriy Bugay International Scientific and Technical University», Kyiv, Ukraine. https://orcid.org/0000-0001-5333-8839

DOI: https://doi.org/10.46398/cuestpol.4176.11

Palabras clave: tecnologías digitales, servicios públicos digitales, administración pública, institutos de administración pública, politicas digitales

Resumen

El artículo está dedicado a resaltar el papel de las tecnologías digitales en el campo de la administración pública, teniendo en cuenta la experiencia internacional actual. La base metodológica de la investigación fue el enfoque institucional, que prevé asegurar la efectividad de la interacción entre los componentes del sistema institucional y los mecanismos de su implementación y control sobre el uso de las tecnologías digitales y, al mismo tiempo, posibilita la creación de una red efectiva de relaciones entre todos los niveles del sistema en sentido horizontal y vertical, así como incrementar la eficiencia de todo el sistema de la administración pública y la calidad de los servicios públicos. En las conclusiones se destacan las ventajas de la implementación de las tecnologías digitales en la administración pública, que permiten: aumentar la eficiencia de la administración pública; reducir los costos administrativos; mejorar la calidad de los servicios públicos y asegurar su disponibilidad, y; reducir el nivel de corrupción. Finalmente, se analizaron los resultados de la implantación de la digitalización de los servicios públicos en los países de la Union Europea de acuerdo con el
programa de implantación de medidas digitales en el marco del Fondo de Recuperación y Sostenibilidad.

Citas

AP-AZLI, Bunawan; HUSSIN, Nurussobah; AHMAD, Abdul Rahman. 2019. “Resolving the issues of improper electronic records management: good governance approach” In: Proceedings of the 33rd International Business Information Management Association Conference, pp. 856-859.

CHYRUN, Liliya; KRAVETS, Petro; GARASYM, Oleg; GOZHYJ, Aleksandr; KALININA, Irina. 2020. “Cryptographic Information Protection Algorithm Selection Optimization for Electronic Governance IT Project Management by the Analytic Hierarchy Process Based on Nonlinear Conclusion Criteria” In: CEUR Workshop Proceeding. Vol. 2565, pp. 205-220.

COSMULESE, Cristina Gabriela; GROSU, Veronica; HLACIUC, Elena; ZHAVORONOK, Artur. 2019. “The Influences of the Digital Revolution on the Educational System of the EU Countries” In: Marketing and Management of Innovations. Vol. 3, pp. 242-254.

DERHALIUK, Marta; POPELO, Olha; TULCHYNSKA, Svitlana; MASHNENKOV, Kostyantyn; BEREZOVSKYI, Danylo. 2021. “State policy of the potential-forming space transformation in the context of the regional development intensification” In: Cuestiones Políticas. Vol. 39, No. 70, pp. 80-93.

DIGITAL ECONOMY AND SOCIETY INDEX (DESI) 2022. Thematic chapters. Available online. In: https://digital-strategy.ec.europa.eu/en/library/ digital-economy-and-society-index-desi-2022. Consultation date: 28/10/2022.

GOWD, Kiran Kumar. 2022. “Network governance, food security, and public service delivery: Functioning of Chhattisgarh’s Centralized Online Real- time Electronic Public Distribution System (CORE-PDS)” In: Journal of Public Affairs. Vol. 22, No. 3, e2549.

KHOLIAVKO, Nataliia, POPELO, Olha, TULCHYNSKA, Svitlana. 2021. “Priority Directions of Increasing the Adaptivity of Universities to the Conditions of the Digital Economy” In: Revista Tempos E Espaços Em Educação. Vol. 14, No. 33, e16383.

KHRUSHCH, Nila; FORKUN, Iryna; KRAVCHYK, Yurii; BORDANOVA, Lyudmila; CHENASH, Volodymyr. 2022. “Trends and patterns of the impact of the economic potential implementation on the development of regions in the conditions of the creative economy formation” In: Management Theory and Studies for Rural Business and Infrastructure Development. Vol. 44, No. 2, pp. 159-166.

KYEONG, Kyuwoong; RA, Hana; Jongyoon, PARK; TOBIN, Im. 2022. “How does the government interact with citizens with in an electronic governance system? Selective government responsiveness” In: International Review of Administrative Sciences.

MARTINEZ, Martin Cutberto Vera; MARTÍNEZ, Rodríguez María. 2020. “Public Policies of Electronic Governance and Corruption in Mexico” In: Public Policy and Administration. Vol. 19, No 3, pp. 133-141.

MELNYCHENKO, Anatolii; KHOLIAVKO, Nataliia; POPELO, Olha; DERHALIUK, Marta; GRYNEVYCH, Liudmyla. 2022. “The Role of Higher Education in the Digital Economy Development” In: Revista Tempos E Espaços Em Educação. Vol. 15, No. 34, e16773.

MUSTAFA, Naim; BAJRAMI, Adrian; ISLAMI, Xhavit. 2022. “Electronic services management in local governance – evidence from a transitional economy” In: International Journal of Sustainable Development and Planning. Vol. 17, No. 2, pp. 615-621.

NAJIMI, Bashirullah. 2020. Combating Corruption Through Electronic Governance in Least Developed and Post-war Countries: Afghanistan’s Experience. 176 p.

POPELO, Olha; TULCHYNSKA, Svitlana; REVKO, Alona; BUTKO, Mykola; DERHALIUK, Marta. 2022. “Methodological Approaches to the Evaluation of Innovation in Polish and Ukrainian Regions, Taking into Account Digitalization. Comparative Economic Research” In: Central and Eastern Europe. Vol. 25, No. 1, pp. 55-74.

PRATAP, Prabal; DWIVEDI, Nripendra. 2020. “Inclusion of Security Features for Implications of Electronic Governance Activities” In: Machine Learning and Big Data: Concepts, Algorithms, Tools and Applications. Pp. 487-504.

SALEH, Choirul. 2019. “Citizen Satisfaction with Online Passport Service Innovation in Indonesia within an Electronic Governance Perspective” In: International Journal of Management (IJM). Vol. 10, No. 6, pp. 61–75.

TYAGI, Nitin; GOYAL, Mukta. 2021. “Contextualizing Electronic Governance, Smart City Governance and Sustainable Infrastructure in India: A Study and Framework” In: Digital Cities Roadmap: IoT-Based Architecture and Sustainable Buildings. Pp. 163-191.