Public perception of digital governance in Huancayo
Abstract
The study analyzed citizens' perceptions of digital governance in the Provincial Municipality of Huancayo in 2025, in a scenario where digital transformation defines the relationship between the state and citizens in a different way. The objective was to identify the technological, organizational, and social factors that influence citizens, valuing digital public management. In methodological terms, a quantitative, correlational, non-experimental design approach was used. The sample consisted of 384 citizens, who were given a structured survey with a reliability of α = 0.88, which consisted of five dimensions: Public Value, Digital Government, Consistent Use of Technologies, Participation with Digital Devices, and In- Person Participation. The data collected were analyzed using the PLS-SEM model in SmartPLS software. The results revealed that the relationships between all variables are positive and significant (p < 0.001), while Digital Participation showed a partial mediating effect. In conclusion, it was determined that digital governance in Huancayo is dependent on technological consistency, participation, and citizen trust, adding in-person and digital channels to strengthen more inclusive and transparent public management.
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References
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