Gobierno digital y la gestión pública: temáticas, influencias y colaboraciones internacionales
Palabras clave:
gobierno digital, digitalización, gestión pública, inteligencia artificial, rendición de cuentas
Resumen
Este estudio investiga la evolución del gobierno digital y la gestión pública desde 2019 hasta marzo de 2024, con un enfoque particular en cómo las tecnologías digitales influyen en la eficiencia y eficacia de la administración pública. Mediante un análisis bibliométrico, se revisó una colección de documentos indexados en Scopus para identificar tendencias y áreas de investigación poco exploradas. Los resultados destacan una rápida adopción de tecnologías avanzadas como respuesta a la pandemia de COVID-19, lo cual ha sido fundamental para enfrentar desafíos administrativos y de emergencia. Se observó una integración de la inteligencia artificial y el aprendizaje automático en los procesos administrativos, lo que muestra una transformación digital en curso en la gestión de crisis y la toma de decisiones. En conclusión, este estudio resalta la importancia de crear políticas que impulsen la digitalización en la administración pública de manera efectiva y sostenible. Sugiere que es crucial evaluar regularmente estas políticas para adaptarlas a los avances tecnológicos. También señala la importancia de explorar cómo estas innovaciones pueden aplicarse en diferentes contextos geopolíticos para mejorar la gobernanza.
Citas
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Criado, J. I., & Gil-Garcia, J. R. (2019). Creating public value through smart technologies and strategies: From digital services to artificial intelligence and beyond. International Journal of Public Sector Management, 32(5), 438–450. https://doi.org/10.1108/ijpsm-07-2019-0178
Chhabra, V., Rajan, P., & Chopra, S. (2020). User acceptance of new technology in mandatory adoption scenario for food distribution in India. International Journal on Food System Dynamics, 11(2), 153–170. https://doi.org/10.18461/ijfsd.v11i2.47
Cho, B. (2023). Bibliometric Analysis of Academic Papers Citing Dunleavy et al.’s (2006) “New Public Management Is Dead—Long Live Digital-Era Governance”: Identifying Research Clusters and Future Research Agendas. Administration & Society, 55(5), 892–920. https://doi.org/10.1177/00953997231157753
Clarke, A. (2020). Digital government units: what are they, and what do they mean for digital era public management renewal? International Public Management Journal, 23(3), 358–379. https://doi.org/10.1080/10967494.2019.1686447
Di Martino, B., Colucci Cante, L., Esposito, A., & Graziano, M. (2023). A tool for the semantic annotation, validation and optimization of business process models. Software - Practice and Experience, 53(5), 1174–1195. https://doi.org/10.1002/spe.3184
Diamantopoulou, V., & Mouratidis, H. (2019). Practical evaluation of a reference architecture for the management of privacy level agreements. Information and Computer Security, 26(5), 711–730. https://doi.org/10.1108/ICS-04-2019-0052
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Duhamel, F., & Sandoval-Almazán, R. (2021). Designing E-Government Legal Institutions. International Journal of Public Administration in the Digital Age, 8(1), 1–15. https://doi.org/10.4018/IJPADA.20210101.oa1
Espina-Romero, L., & Guerrero-Alcedo, J. (2022). Fields Touched by Digitalization: Analysis of Scientific Activity in Scopus. Sustainability (Switzerland), 14(21), 14425. https://doi.org/10.3390/su142114425
Espina-Romero, L., Ríos Parra, D., Noroño-Sánchez, J. G., Rojas-Cangahuala, G., Cervera Cajo, L. E., & Velásquez-Tapullima, P. A. (2024). Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations. Sustainability, 16(5), 2119. https://doi.org/10.3390/su16052119
Farhan HR, M., & Nurmandi, A. (2022). Government data processing mechanism to support smart city: A bibliometric review. En Communications in Computer and Information Science (pp. 498–506). Springer Nature Switzerland.
Fabrègue, B. F. G., & Bogoni, A. (2023). Privacy and Security Concerns in the Smart City. Smart Cities, 6(1), 586–613. https://doi.org/10.3390/smartcities6010027
Flores, C. C., Müller, A. P. R., Albrecht, V., Crompvoets, J., Steen, T., & Tambouris, E. (2021). Towards the Inclusion of Co-creation in the European Interoperability Framework. ACM International Conference Proceeding Series, 538–540. https://doi.org/10.1145/3494193.3494320
Grover, P., Kar, A. K., & Janssen, M. (2019). Diffusion of blockchain technology: Insights from academic literature and social media analytics. Journal of Enterprise Information Management, 32(5), 735–757. https://doi.org/10.1108/jeim-06-2018-0132
Jamieson, D., Wilson, R., Martin, M., Lowe, T., Kimmitt, J., Gibbon, J., & French, M. (2020). Data for outcome payments or information for care? A sociotechnical analysis of the management information system in the implementation of a social impact bond. Public Money and Management, 40(3), 213–224. https://doi.org/10.1080/09540962.2020.1714306
Jiang, H., Wang, S., & Yao, J. (2022). Structuration analysis of e-government studies: A bibliometric analysis based on knowledge maps. Journal of Information Science, 48(5), 676–685. https://doi.org/10.1177/0165551520978346
Kaun, A., Larsson, A. O., & Masso, A. (2024). Automating public administration: citizens’ attitudes towards automated decision-making across Estonia, Sweden, and Germany. Information, Communication & Society, 27(2), 314–332. https://doi.org/10.1080/1369118X.2023.2205493
Kolovou, V., Kutsikos, K., & Bithas, G. (2019). Beyond digital government: The role of internal marketing in public sector innovation. Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE, 1, 539–552. https://doi.org/10.34190/ECIE.19.082
Krönke, C. (2023). Digital administrative assistant: The integraton of artificial intelligence (AI) into administrative action from the perspective of the Privatization Law . Verwaltung, 56(1), 31–74. https://doi.org/10.3790/verw.56.1.31
Larsen, A. G., & Følstad, A. (2024). The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers. Government Information Quarterly, 41(2), 101927. https://doi.org/10.1016/j.giq.2024.101927
Lau-Hoyos, E. M., Erazo-Ordoñez, Y., Santa Cruz Carhuamaca, J. M., Uceda-Bazán, M. N., Moreno-Heredia, A. J., Castro-Navarro, M. A., Ramírez-Medina, B. E., Obregón-Vara, F. E., Rodríguez-Ortiz, C. E., & Facho-Cornejo, J. L. (2024). Digital Administration in the Improvement of Information Quality Processes in Teachers. Case, Local Educational Management Unit in Peru. In Communications in Computer and Information Science: Vol. 1957 CCIS (pp. 279–286). https://doi.org/10.1007/978-3-031-49212-9_35
Lăzăroiu, G., Ionescu, L., Uță, C., Hurloiu, I., Andronie, M., & Dijmărescu, I. (2020). Environmentally responsible behavior and sustainability policy adoption in green public procurement. Sustainability, 12(5), 2110. https://doi.org/10.3390/su12052110
Lee-Geiller, S., & Lee, T. (david). (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225. https://doi.org/10.1016/j.giq.2019.01.003
Lee, J., Kim, S., & Lee, J. (2022). Public vs. Public: Balancing the Competing Public Values of Participatory Budgeting. Public Administration Quarterly, 46(1), 39–66. https://doi.org/10.37808/paq.46.1.3
Lee, J., Kim, S., & Lee, J. (2023). Mutual efforts for mutual trust: Impacts of citizens’ knowledge and governmental communication channels on trust in participatory budgeting. Journal of Public Affairs, 23(4). https://doi.org/10.1002/pa.2879
Li, J., & Zhang, X. (2023). Thinking to Proposal of Promoting the Standardization Construction of Digital Government Based on National Strategic Layout. Proceedings of the 2023 14th International Conference on E-Business, Management and Economics, 140–144. https://doi.org/10.1145/3616712.3616742
Linhartova, V. (2021). Citizen participation in public administration: Case of Czech Republic. En Advances in Public Policy and Administration (pp. 72–93). IGI Global.
Lips, M. (2019). Digital government: Managing public sector reform in the digital era. Routledge.
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Publicado
2025-01-30
Cómo citar
Rojas Cangahuala, G., Chura Alegre, M., López Orozco, G., & Pinto Díaz, G. (2025). Gobierno digital y la gestión pública: temáticas, influencias y colaboraciones internacionales. Revista Venezolana De Gerencia, 30(109), 247-268. https://doi.org/10.52080/rvgluz.30.109.16
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