Validation of an instrument to measure the improvement of individual performance in small and medium-sized companies in Mexico
Palabras clave:
psychometric assessment, organizational performance, SMEs, work policies
Resumen
The present paper analyzes psychometric properties of a self-made instrument to measure individual performance based on Gilbert’s BEM. This research is quantitative, descriptive, correlational, causal; cross-sectional, using exploratory factor analysis and principal component analysis with Varimax orthogonal rotation. Empirical support was obtained by using a randomly stratified sample of 297 Mexican companies of Sonora State. The questionnaire – named DOPT- proved adequate to assess relevant organizational factors of human performance that could guide organizational performance policies accordingly. Its 40 items assess organizational level achieved in the following areas: Aims and objectives, Feedback, Task support, Incentives, Knowledge/Competences, Context, Sanctions, and Work processes. Psychometric properties results are commented in the light of commented literature about current overall organizational assessment and corporate longevity. In addition, organizational performance areas are discussed under a timing perspective defining mapping and tracing loops of organizational performance management.
Citas
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Bernardez, M.L. (2005). Achieving business success by developing clients and community: lessons from leading companies, emerging economies and a nine-year case study. Performance Improvement Quarterly, 18(3), 37-55.
Bernárdez, M.L. (2009). Desempeño Humano Manual de consultoría. AuthorHouse.
Brethower, D. (2007). Performance analysis. Knowing what to do and how. United States of America and Canada: HRD Press, Inc. & International Society for Performance Improvement.
Burt, G. & Chermack, T.J. (2008). Learning with scenarios: summary and critical issues. Advances in Developing Human Resources, 10(2), 285-295, https://doi.org/10.1177/1523422307313334
Cefis, E. & Marsili, O. (2005). A matter of life and death: Innovation and firm survival. Industrial and Corporate Change, 14(6), 1167-1192, https://doi.org/10.1093/icc/dth081
Chen, H.L. & Lin, Y.L. (2018). Goal orientations, leader-leader exchange, trust, and the outcomes of project performance. International Journal of Project Management, 36(5), 716-729, https://doi.org/10.1016/j.ijproman.2018.03.009
Chermack, T.J., Lynham, S.A. & Van Der Merwe, L. (2006). Exploring the relationship between scenario planning and perceptions of learning organization characteristics. Futures, 38(7), 767-777, https://doi.org/10.1016/j.futures.2005.12.010
Chevalier, R. (2003). Updating the Behavior Engineering Model. Performance Improvement, 42(5), 8-14, https://doi.org/10.1002/pfi.4930420504
Creswell, J.W. (2009). Research Design: Qualitative, Quantitative, and mixed method approaches. United States of America: Sage Publications. Inc.
Crossman, D.C. (2010). Gilbert’s Behavior Engineering Model: Contemporary support for an established theory. Performance Improvement Quarterly, 23(1), 31-52, https://doi.org/10.1002/piq.20074
Cruz, C. C. J., Rojas, G. G. P. y Rivero-Villar, M. J. (2012). Evaluación de la relación aprendizaje organizativo y desempeño organizacional. Un estudio empírico en las empresas de la industria manufacturera que cotizan en la Bolsa Mexicana de Valores. XIII Asamblea General de la Asociación Latinoamericana de Facultades y Escuelas de Contaduría y Administración. [online]http://132.248.164.227/alafec/docs/asambleas/xiii/ponencias/administracion/pdf/AD_18.pdf
De Geus, A.P. (1988). Planning as learning. Harvard Business Review, 66(2), 70-74.
De Geus, A.P. (2002). The living company. Harvard Business School Press.
Del Castillo, C. y Vargas, B. (2009). El proceso de gestión y el desempeño organizacional. Una aproximación a la nueva gestión pública desde el ámbito de los gobiernos locales. http://www.ief.es/documentos/recursos/publicaciones/revistas/107presu_gasto_publico/41-06_FranciscoLongo.pdf
Fabrigar, L.R., Wegener, D.T., MacCallum, R.C. & Strahan, E.R.J. (1999). Evaluating the use of exploratory factor analysis in psychological research. Psychol Methods, 4(3), 272–299. https://doi.org/10.1037/1082-989X.4.3.272
Galadanchi, H. & Bakar, L.J. (2018). A study of factors that support longevity of business enterprises. Journal of Business and Management, 20(1), 53-59.
Gilbert T.F. (2007). Human Competence Engineering worthy performance. Pfeiffer.
Gilbert, T.F. (1978). Human competence: engineering worthy performance. McGraw-Hill.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. & Tatham, R. (2010). Multivariate data analysis. Pearson ed.
Hernández, S.R., Fernández, C.C., Baptista, L.P. (2014). Metodología de la investigación. (6ª. Ed). McGraw Hill.
Hersey, P. & Chevalier, R. (2006). Situational Leadership and Executive Coaching. In Goldsmith, M., Lyons, L. Coaching for leadership: The practice of leadership coaching from the world’s greatest coaches. 2nd ed. pp. 2636. San Diego, CA: Pfeiffer & Company.
Irlbeck, S. (2008). Human performance technology: an examination of definitions through dependent and independent variables. Performance Improvement Quarterly, 15(2), 84–95, https://doi.org/10.1111/j.1937-8327.2002.tb00251.x
Kim, H.J. (2018). Traking the value of data: Motivation and requirements. Information, 21(2), 745-753.
Mager, R.F. & Pipe, P. (2006). Analyzing Performance Problems: Or, You Really Oughta Wanna. (3rd ed). Center for Effective Performance.
Malacara-Castillo, A.R., Sandoval, G.D & Becerra, M.E. (2013). Identificación de buenas prácticas de gestión empresarial en sociedades cooperativas eco-turísticas en Jalisco, México. International Review of Business Research Papers, 9(2), 109–124.
Mancur, O. (1982). The rise and decline of nations: economic growth, stagflation, and social rigidities. New Haven, CT: Yale University Press.
Nee, V. (1998). Norms and networks in economic and organizational performance. The American Economic Review, 88(2), pp.85-89.
Obeidat, B.Y., Al-Hadidi, A., Tarhini, A. & Masa´deh, R. (2017). Factors affecting strategy implementation: A case study of pharmaceutical companies in the Middle East. Review of International Business and Strategy, 27(3), 386-408. https://doi.org/10.1108/RIBS-10-2016-0065
Oviedo, H. C., & Campo-Arias, A. (2005). Aproximación al uso del coeficiente alfa de Cronbach. Revista Colombiana de Psiquiatría, 34(4), 572-580. http://www.scielo.org.co/scielo.php?script=sci_arttext&pid=S0034-74502005000400009&lng=en&tlng=es.
Pawlowski, C.W. (2000). Comments on the use of propositional logic to examine sustainability concepts. Ecological modelling, 127(2), 207-219. https://doi.org/10.1016/S0304-3800(99)00207-0
Pershing, J.A. (2006). Handbook of Human Performance Technology: Principles Practices Potential. Pfeiffer.
Pierce, W.D.J., Banko K.M., So S. (2003). Positive effects of rewards and performance, standards on intrinsic motivation. Psychological Records, 53(4), 561-78.
Piersol, W. J. & Paris, C. (2007). Human Performance Technology: A Discipline to Improve C2 Concept Development and Analysis. KLETT CONSULTING GROUP VIRGINIA BEACH VA. http://www.dodccrp.org/events/12th_ICCRTS/CD/html/papers/049.pdf
Pil, S. (2012). Validation of key stages of the international society for performance improvement human performance technology model. http://search.proquest.com/docview/929133954?accountid=31361
Queipo, B. y Useche, M. (2002). El desempeño laboral en el departamento de mantenimiento del Ambulatorio la Victoria. Revista de Ciencias Sociales, 8(3), 486-496.
Quintero, N., Africano, N., & Faria, E. (2008). Clima Organizacional y Desempeno Laboral del Personal Empresa Vigilantes Asociados Costa Oriental del Lago. Negotium. Revista de ciencias gerenciales, (9), 33-51. https://www.scirp.org/reference/referencespapers?referenceid=3103825
Rothwell, W.J., Hohne, C.K., King, S.B. (2007). Human performance improvement. Building practitioner competence. A volume in improving human performance. Butterworth-Heinemann. Elsevier Inc.
Rummler, G.A. & Brache, A.B. (1995). Improving performance: how to manage the white space on the organization chart. Jossey-Bass.
Vásquez, T. M. C. (2014). Modelo de Gestión de Desempeño Individual a un Distrito de Riego. (Tesis doctoral). Instituto tecnológico de Sonora. Obregón.
Weitzman, F. & Chermack, T.J. (2013). Success and failure using scenario planning to enhance organisational longevity. International Journal of Technology Intelligence and Planning, 9(2), pp.81–92.
Weitzman, F. (2014). Organizational longevity as a predictor of organizational learning, organizational identity, organizational innovation, and fiscal conservatism. https://mountainscholar.org/items/ba70b9e0-9a50-42a5-92cc-2501ce2b14c8
Weiztman, F. (2014). Organizational longevity as a predictor of organizational learning, organizational identity, organizational innovation, and fiscal conservatism. Doctoral Thesis Dissertation. Colorado State University, Fort Collins, Colorado.
Bernardez, M.L. (2005). Achieving business success by developing clients and community: lessons from leading companies, emerging economies and a nine-year case study. Performance Improvement Quarterly, 18(3), 37-55.
Bernárdez, M.L. (2009). Desempeño Humano Manual de consultoría. AuthorHouse.
Brethower, D. (2007). Performance analysis. Knowing what to do and how. United States of America and Canada: HRD Press, Inc. & International Society for Performance Improvement.
Burt, G. & Chermack, T.J. (2008). Learning with scenarios: summary and critical issues. Advances in Developing Human Resources, 10(2), 285-295, https://doi.org/10.1177/1523422307313334
Cefis, E. & Marsili, O. (2005). A matter of life and death: Innovation and firm survival. Industrial and Corporate Change, 14(6), 1167-1192, https://doi.org/10.1093/icc/dth081
Chen, H.L. & Lin, Y.L. (2018). Goal orientations, leader-leader exchange, trust, and the outcomes of project performance. International Journal of Project Management, 36(5), 716-729, https://doi.org/10.1016/j.ijproman.2018.03.009
Chermack, T.J., Lynham, S.A. & Van Der Merwe, L. (2006). Exploring the relationship between scenario planning and perceptions of learning organization characteristics. Futures, 38(7), 767-777, https://doi.org/10.1016/j.futures.2005.12.010
Chevalier, R. (2003). Updating the Behavior Engineering Model. Performance Improvement, 42(5), 8-14, https://doi.org/10.1002/pfi.4930420504
Creswell, J.W. (2009). Research Design: Qualitative, Quantitative, and mixed method approaches. United States of America: Sage Publications. Inc.
Crossman, D.C. (2010). Gilbert’s Behavior Engineering Model: Contemporary support for an established theory. Performance Improvement Quarterly, 23(1), 31-52, https://doi.org/10.1002/piq.20074
Cruz, C. C. J., Rojas, G. G. P. y Rivero-Villar, M. J. (2012). Evaluación de la relación aprendizaje organizativo y desempeño organizacional. Un estudio empírico en las empresas de la industria manufacturera que cotizan en la Bolsa Mexicana de Valores. XIII Asamblea General de la Asociación Latinoamericana de Facultades y Escuelas de Contaduría y Administración. [online]http://132.248.164.227/alafec/docs/asambleas/xiii/ponencias/administracion/pdf/AD_18.pdf
De Geus, A.P. (1988). Planning as learning. Harvard Business Review, 66(2), 70-74.
De Geus, A.P. (2002). The living company. Harvard Business School Press.
Del Castillo, C. y Vargas, B. (2009). El proceso de gestión y el desempeño organizacional. Una aproximación a la nueva gestión pública desde el ámbito de los gobiernos locales. http://www.ief.es/documentos/recursos/publicaciones/revistas/107presu_gasto_publico/41-06_FranciscoLongo.pdf
Fabrigar, L.R., Wegener, D.T., MacCallum, R.C. & Strahan, E.R.J. (1999). Evaluating the use of exploratory factor analysis in psychological research. Psychol Methods, 4(3), 272–299. https://doi.org/10.1037/1082-989X.4.3.272
Galadanchi, H. & Bakar, L.J. (2018). A study of factors that support longevity of business enterprises. Journal of Business and Management, 20(1), 53-59.
Gilbert T.F. (2007). Human Competence Engineering worthy performance. Pfeiffer.
Gilbert, T.F. (1978). Human competence: engineering worthy performance. McGraw-Hill.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. & Tatham, R. (2010). Multivariate data analysis. Pearson ed.
Hernández, S.R., Fernández, C.C., Baptista, L.P. (2014). Metodología de la investigación. (6ª. Ed). McGraw Hill.
Hersey, P. & Chevalier, R. (2006). Situational Leadership and Executive Coaching. In Goldsmith, M., Lyons, L. Coaching for leadership: The practice of leadership coaching from the world’s greatest coaches. 2nd ed. pp. 2636. San Diego, CA: Pfeiffer & Company.
Irlbeck, S. (2008). Human performance technology: an examination of definitions through dependent and independent variables. Performance Improvement Quarterly, 15(2), 84–95, https://doi.org/10.1111/j.1937-8327.2002.tb00251.x
Kim, H.J. (2018). Traking the value of data: Motivation and requirements. Information, 21(2), 745-753.
Mager, R.F. & Pipe, P. (2006). Analyzing Performance Problems: Or, You Really Oughta Wanna. (3rd ed). Center for Effective Performance.
Malacara-Castillo, A.R., Sandoval, G.D & Becerra, M.E. (2013). Identificación de buenas prácticas de gestión empresarial en sociedades cooperativas eco-turísticas en Jalisco, México. International Review of Business Research Papers, 9(2), 109–124.
Mancur, O. (1982). The rise and decline of nations: economic growth, stagflation, and social rigidities. New Haven, CT: Yale University Press.
Nee, V. (1998). Norms and networks in economic and organizational performance. The American Economic Review, 88(2), pp.85-89.
Obeidat, B.Y., Al-Hadidi, A., Tarhini, A. & Masa´deh, R. (2017). Factors affecting strategy implementation: A case study of pharmaceutical companies in the Middle East. Review of International Business and Strategy, 27(3), 386-408. https://doi.org/10.1108/RIBS-10-2016-0065
Oviedo, H. C., & Campo-Arias, A. (2005). Aproximación al uso del coeficiente alfa de Cronbach. Revista Colombiana de Psiquiatría, 34(4), 572-580. http://www.scielo.org.co/scielo.php?script=sci_arttext&pid=S0034-74502005000400009&lng=en&tlng=es.
Pawlowski, C.W. (2000). Comments on the use of propositional logic to examine sustainability concepts. Ecological modelling, 127(2), 207-219. https://doi.org/10.1016/S0304-3800(99)00207-0
Pershing, J.A. (2006). Handbook of Human Performance Technology: Principles Practices Potential. Pfeiffer.
Pierce, W.D.J., Banko K.M., So S. (2003). Positive effects of rewards and performance, standards on intrinsic motivation. Psychological Records, 53(4), 561-78.
Piersol, W. J. & Paris, C. (2007). Human Performance Technology: A Discipline to Improve C2 Concept Development and Analysis. KLETT CONSULTING GROUP VIRGINIA BEACH VA. http://www.dodccrp.org/events/12th_ICCRTS/CD/html/papers/049.pdf
Pil, S. (2012). Validation of key stages of the international society for performance improvement human performance technology model. http://search.proquest.com/docview/929133954?accountid=31361
Queipo, B. y Useche, M. (2002). El desempeño laboral en el departamento de mantenimiento del Ambulatorio la Victoria. Revista de Ciencias Sociales, 8(3), 486-496.
Quintero, N., Africano, N., & Faria, E. (2008). Clima Organizacional y Desempeno Laboral del Personal Empresa Vigilantes Asociados Costa Oriental del Lago. Negotium. Revista de ciencias gerenciales, (9), 33-51. https://www.scirp.org/reference/referencespapers?referenceid=3103825
Rothwell, W.J., Hohne, C.K., King, S.B. (2007). Human performance improvement. Building practitioner competence. A volume in improving human performance. Butterworth-Heinemann. Elsevier Inc.
Rummler, G.A. & Brache, A.B. (1995). Improving performance: how to manage the white space on the organization chart. Jossey-Bass.
Vásquez, T. M. C. (2014). Modelo de Gestión de Desempeño Individual a un Distrito de Riego. (Tesis doctoral). Instituto tecnológico de Sonora. Obregón.
Weitzman, F. & Chermack, T.J. (2013). Success and failure using scenario planning to enhance organisational longevity. International Journal of Technology Intelligence and Planning, 9(2), pp.81–92.
Weitzman, F. (2014). Organizational longevity as a predictor of organizational learning, organizational identity, organizational innovation, and fiscal conservatism. https://mountainscholar.org/items/ba70b9e0-9a50-42a5-92cc-2501ce2b14c8
Weiztman, F. (2014). Organizational longevity as a predictor of organizational learning, organizational identity, organizational innovation, and fiscal conservatism. Doctoral Thesis Dissertation. Colorado State University, Fort Collins, Colorado.
Publicado
2024-06-03
Cómo citar
Vasquez-Torres, M. del C., García Revilla, M. R., Corral Coronado, Z. I., & Flores López, J. G. (2024). Validation of an instrument to measure the improvement of individual performance in small and medium-sized companies in Mexico. Revista Venezolana De Gerencia, 29(107), 1318-1333. https://doi.org/10.52080/rvgluz.29.107.22
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