Cambios en la satisfacción laboral y su relación con la adopción del trabajo remoto después de la pandemia del COVID19
Palabras clave:
trabajo remoto, clima laboral, bienestar laboral, innovación
Resumen
Los cambios generados por la pandemia del COVID-19 en la forma de trabajo en las organizaciones, ha acelerado la incorporación de nuevas tecnologías que han permitido el desarrollo del trabajo remoto. El objetivo de este trabajo fue identificar los cambios en los componentes de la satisfacción laboral después de un año de implementado el trabajo remoto. Para ello se realizó una encuesta aleatoria a 560 trabajadores de oficina con un año de experiencia de trabajo ininterrumpido después de la pandemia en la ciudad de Huancayo, Chupaca o Concepción, en la región central del Perú. Los resultados están asociados al clima de seguridad psicológica, el acoso laboral, el compromiso afectivo y el sistema de trabajo de alto rendimiento. Se realizaron correlaciones no paramétricas, comparaciones emparejadas entre los estados previos y posteriores a la pandemia y un análisis en la situación reciente. Se concluye la mejora general de las dimensiones de la satisfacción laboral, siendo las excepciones la implementación de sistemas de trabajo de alto rendimiento y una reducción del compromiso con el trabajo en la modalidad remota.
Citas
Agarwal, P. (2021). Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19. International Journal of Hospitality Management, 93, 102765. https://doi.org/10.1016/j.ijhm.2020.102765
Alvarez, S. A., Barney, J. B., y Newman, A. M. B. (2015). The poverty problem and the industrialization solution. APJM, 32(1), 23–37. https://doi.org/10.1007/s10490-014-9397-5
Ammerman, B. A., Burke, T. A., Jacobucci, R., y McClure, K. (2021). Preliminary investigation of the association between COVID-19 and suicidal thoughts and behaviors in the U.S. Journal of Psychiatric Research, 134, 32–38. https://doi.org/10.1016/j.jpsychires.2020.12.037
Aurelia, S. y Mominb, M. (2020). Global reverberation and prediction for HRM amid and after COVID-19: A technological viewpoint. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2020.11.544
Azizi, M., Atlasi, R., Ziapour, A., Abbas, J. y Naemi, R. (2021). Innovative human resource management strategies during the COVID-19 pandemic: A systematic narrative review. Heliyon, 7(6), e07233. https://doi.org/10.1016/j.heliyon.2021.e07233.
Bakkeli, N. Z. (2021). Health, work, and contributing factors on life satisfaction: A study in Norway before and during the COVID-19 pandemic. SSM - Population Health, 14, 100804. https://doi.org/10.1016/j.ssmph.2021.100804
Brewster, C., Houldsworth, E., Sparrow, P y Vernom, G. (2016). International Human Resource Management. (4ta. ed). Chartered Institute of Londres: Personnel and Development.
Bonaccio, S., Lapierre, L. M., y O’Reilly, J. (2019). Creating work climates that facilitate and maximize the benefits of disclosing mental health problems in the workplace. Organizational Dynamics, 48(3), 113–122. https://doi.org/10.1016/j.orgdyn.2019.03.006
Carroll, N., y Conboy, K. (2020). Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressure. International Journal of Information Management, 55, 102186. https://doi.org/10.1016/j.ijinfomgt.2020.102186
Davison, R. M. (2020). The Transformative Potential of Disruptions: A Viewpoint. International Journal of Information Management, 55, 1–4. https://doi.org/10.1016/j.ijinfomgt.2020.102149
Demircioglu, M. A., y Chen, C. A. (2019). Public employees’ use of social media: Its impact on need satisfaction and intrinsic work motivation. Government Information Quarterly, 36(1), 51–60. https://doi.org/10.1016/j.giq.2018.11.008
Einarsen, S., Hoel, H., y Notelaers, G. (2009). Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the negative acts questionnaire-revised. Work and Stress, 23(1), 24–44. https://doi.org/10.1080/02678370902815673
Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S. y Ibrahim, H. (2020). Employee satisfaction, human resource management practices and competitive advantage: The case of Northern Cyprus. European Journal of Management and Business Economics, 29(2), 125-149. https://doi.org/10.1108/EJMBE-01-2019-0001
Grohman, O. (2016) Human Resources Strategy and Change. En M. Zeuch (Ed.). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 1188-1193). https://doi.org/10.1007/978-3-662-44152-7_103
Hambardzumyan, K. (2016) Performance and Talent: Pros and Cons of Performance Assessments. En M. Zeuch (Eds). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 453-484). https://doi.org/10.1007/978-3-662-44152-7_131
Howe, D. C., Chauhan, R. S., Soderberg, A. T., y Buckley, M. R. (2020). Paradigm shifts caused by the COVID-19 pandemic. Organizational Dynamics, 100804. https://doi.org/10.1016/j.orgdyn.2020.100804
Hughes, P., Hodgkinson, I. R., Arshad, D., Hughes, M., y Leone, V. (2018a). Planning to improvise? The role of reasoning in the strategy process: Evidence from Malaysia. APJM, 35(2), 449–470. https://doi.org/10.1007/s10490-017-9524-1
Hughes, P., Hodgkinson, I. R., Hughes, M., y Arshad, D. (2018b). Explaining the entrepreneurial orientation–performance relationship in emerging economies: The intermediate roles of absorptive capacity and improvisation. APJM, 35(4), 1025–1053. https://doi.org/10.1007/s10490-017-9539-7
Hughes, P., Morgan, R. E., Hodgkinson, I. R., Kouropalatis, Y., y Lindgreen, A. (2020). A diagnostic tool to determine a strategic improvisation Readiness Index Score (IRIS) to survive, adapt, and thrive in a crisis. Industrial Marketing Management, 88, 485–499. https://doi.org/10.1016/j.indmarman.2020.05.020
Iqbal, S., y Saif-Ur-Rehman, K. (2014). An incorporated structure of perceived organizational support, knowledge-sharing behavior, organizational trust and organizational commitment: A strategic knowledge management approach. Pakistan Journal of Commerce and Social Sciences (PJCSS), 8(1), 42–57.
INEI (2020) Sitio oficial de notas de prensa del Instituto Nacional de Estadística e Informática. http://m.inei.gob.pe/media/MenuRecursivo/noticias/nota-de-prensa-no-128-2020-inei.pdf
Islam, A. K. M. N., Laato, S., Talukder, S., y Sutinen, E. (2020). Misinformation sharing and social media fatigue during COVID-19: An affordance and cognitive load perspective. Technological Forecasting and Social Change, 159, 120201. https://doi.org/10.1016/j.techfore.2020.120201
Kant, L., Skogstad, A., Torsheim, T., y Einarsen, S. (2013). Beware the angry leader: Trait anger and trait anxiety as predictors of petty tyranny. Leadership Quarterly, 24(1), 106–124. https://doi.org/10.1016/j.leaqua.2012.08.005
Khan, H. A. (2018). Globalization and the Challenges of Public Administration. In Globalization and the Challenges of Public Administration. https://doi.org/10.1007/978-3-319-69587-7
Ko, E.-J., Kim, A.-H., y Kim, S.-S. (2021). Toward the understanding of the appropriation of ICT-based Smart-work and its impact on performance in organizations. Technological Forecasting and Social Change, 171, 120994. https://doi.org/10.1016/j.techfore.2021.120994
Koch, J., Plattfau, R. y Kregel, I. (2021). Looking for Talent in Times of Crisis – The Impact of the Covid-19 Pandemic on Public Sector Job Openings. International Journal of Information Management Data Insights, 1(2), 100014. https://doi.org/10.1016/j.jjimei.2021.100014
Loukis, E., Charalabidis, Y., y Androutsopoulou, A. (2017). Promoting open innovation in the public sector through social media monitoring. Government Information Quarterly, 34(1), 99–109. https://doi.org/10.1016/j.giq.2016.09.004
Muluteg, T., Tadesse, E., Shegute, T. y Desta, T. (2021). COVID-19: socio-economic impacts and challenges in the working group. Heliyon, 7(6), e07307. https://doi.org/10.1016/j.heliyon.2021.e07307
Newman, S. A., y Ford, R. C. (2021). Five Steps to Leading Your Team in the Virtual COVID-19 Workplace. Organizational Dynamics, 50(1), 100802. https://doi.org/10.1016/j.orgdyn.2020.100802
Page, S. J., Bentley, T., Teo, S., y Ladkin, A. (2018). The dark side of high performance human resource practices in the visitor economy. International Journal of Hospitality Management, 74, 122–129. https://doi.org/10.1016/j.ijhm.2018.02.016
Pontones-Rosa, C., Pérez-Morote, R., y Santos-Peñalver, J. F. (2021). ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction. Technological Forecasting and Social Change, 169. https://doi.org/10.1016/j.techfore.2021.120811
Prem, R., Kubicek, B., Diestel, S., y Korunka, C. (2016). Regulatory job stressors and their within-person relationships with ego depletion: The roles of state anxiety, self-control effort, and job autonomy. Journal of Vocational Behavior, 92, 22–32. https://doi.org/10.1016/j.jvb.2015.11.004
Schönebeck, J., y Schönebeck, M. (2016). Engagement and Retention. En M. Zeuch (Eds). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 618-627). https://doi.org/10.1007/978-3-662-44152-7_51
Serafini, R., Powell, S., Frere, J., Saali, A., Krystal, H., Kumar, V., Yashaswini, C., Hernandez, J., Moody, K., Aronson, A., Meah, Y., y Katz, C. L. (2021). Psychological distress in the face of a pandemic: An observational study characterizing the impact of COVID-19 on immigrant outpatient mental health. Psychiatry Research, 295. https://doi.org/10.1016/j.psychres.2020.113595
Seuren, L. M., Wherton, J., Greenhalgh, T., y Shaw, S. E. (2021). Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction. Journal of Pragmatics, 172, 63–78. https://doi.org/10.1016/j.pragma.2020.11.005
Sikora, D. M., Ferris, G. R., y Van Iddekinge, C. H. (2015). Line manager implementation perceptions as a mediator of relations between high-performance work practices and employee outcomes. Journal of Applied Psychology, 100(6), 1908–1918. https://doi.org/10.1037/apl0000024
Skalski, S., Uram, P., Dobrakowski, P., y Kwiatkowska, A. (2021). The link between ego-resiliency, social support, SARS-CoV-2 anxiety and trauma effects. Polish adaptation of the Coronavirus Anxiety Scale. Personality and Individual Differences, 171, 1–7. https://doi.org/10.1016/j.paid.2020.110540
Stergiou, D. P., y Farmaki, A. (2021). Ability and willingness to work during COVID-19 pandemic: Perspectives of front-line hotel employees. International Journal of Hospitality Management, 93. https://doi.org/10.1016/j.ijhm.2020.102770
Teo, S. T. T., Bentley, T., y Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88, 102415. https://doi.org/10.1016/j.ijhm.2019.102415
Yu, J. y Wu, Y. (2021). The Impact of Enforced Working from Home on Employee Job Satisfaction during COVID-19: An Event System Perspective. International Journal of Environmental Research and Public Health, 18, 13207. https://doi.org/10.3390/ijerph182413207
Zhang, Y., Ling, J., Yuan, C., Dubruille, R., Emery, P. (2013). A role for Drosophila ATX2 in activation of PER translation and circadian behavior. Science, 340(6134), 879--882. https://flybase.org/reports/FBrf0221582.html
Alvarez, S. A., Barney, J. B., y Newman, A. M. B. (2015). The poverty problem and the industrialization solution. APJM, 32(1), 23–37. https://doi.org/10.1007/s10490-014-9397-5
Ammerman, B. A., Burke, T. A., Jacobucci, R., y McClure, K. (2021). Preliminary investigation of the association between COVID-19 and suicidal thoughts and behaviors in the U.S. Journal of Psychiatric Research, 134, 32–38. https://doi.org/10.1016/j.jpsychires.2020.12.037
Aurelia, S. y Mominb, M. (2020). Global reverberation and prediction for HRM amid and after COVID-19: A technological viewpoint. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2020.11.544
Azizi, M., Atlasi, R., Ziapour, A., Abbas, J. y Naemi, R. (2021). Innovative human resource management strategies during the COVID-19 pandemic: A systematic narrative review. Heliyon, 7(6), e07233. https://doi.org/10.1016/j.heliyon.2021.e07233.
Bakkeli, N. Z. (2021). Health, work, and contributing factors on life satisfaction: A study in Norway before and during the COVID-19 pandemic. SSM - Population Health, 14, 100804. https://doi.org/10.1016/j.ssmph.2021.100804
Brewster, C., Houldsworth, E., Sparrow, P y Vernom, G. (2016). International Human Resource Management. (4ta. ed). Chartered Institute of Londres: Personnel and Development.
Bonaccio, S., Lapierre, L. M., y O’Reilly, J. (2019). Creating work climates that facilitate and maximize the benefits of disclosing mental health problems in the workplace. Organizational Dynamics, 48(3), 113–122. https://doi.org/10.1016/j.orgdyn.2019.03.006
Carroll, N., y Conboy, K. (2020). Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressure. International Journal of Information Management, 55, 102186. https://doi.org/10.1016/j.ijinfomgt.2020.102186
Davison, R. M. (2020). The Transformative Potential of Disruptions: A Viewpoint. International Journal of Information Management, 55, 1–4. https://doi.org/10.1016/j.ijinfomgt.2020.102149
Demircioglu, M. A., y Chen, C. A. (2019). Public employees’ use of social media: Its impact on need satisfaction and intrinsic work motivation. Government Information Quarterly, 36(1), 51–60. https://doi.org/10.1016/j.giq.2018.11.008
Einarsen, S., Hoel, H., y Notelaers, G. (2009). Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the negative acts questionnaire-revised. Work and Stress, 23(1), 24–44. https://doi.org/10.1080/02678370902815673
Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S. y Ibrahim, H. (2020). Employee satisfaction, human resource management practices and competitive advantage: The case of Northern Cyprus. European Journal of Management and Business Economics, 29(2), 125-149. https://doi.org/10.1108/EJMBE-01-2019-0001
Grohman, O. (2016) Human Resources Strategy and Change. En M. Zeuch (Ed.). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 1188-1193). https://doi.org/10.1007/978-3-662-44152-7_103
Hambardzumyan, K. (2016) Performance and Talent: Pros and Cons of Performance Assessments. En M. Zeuch (Eds). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 453-484). https://doi.org/10.1007/978-3-662-44152-7_131
Howe, D. C., Chauhan, R. S., Soderberg, A. T., y Buckley, M. R. (2020). Paradigm shifts caused by the COVID-19 pandemic. Organizational Dynamics, 100804. https://doi.org/10.1016/j.orgdyn.2020.100804
Hughes, P., Hodgkinson, I. R., Arshad, D., Hughes, M., y Leone, V. (2018a). Planning to improvise? The role of reasoning in the strategy process: Evidence from Malaysia. APJM, 35(2), 449–470. https://doi.org/10.1007/s10490-017-9524-1
Hughes, P., Hodgkinson, I. R., Hughes, M., y Arshad, D. (2018b). Explaining the entrepreneurial orientation–performance relationship in emerging economies: The intermediate roles of absorptive capacity and improvisation. APJM, 35(4), 1025–1053. https://doi.org/10.1007/s10490-017-9539-7
Hughes, P., Morgan, R. E., Hodgkinson, I. R., Kouropalatis, Y., y Lindgreen, A. (2020). A diagnostic tool to determine a strategic improvisation Readiness Index Score (IRIS) to survive, adapt, and thrive in a crisis. Industrial Marketing Management, 88, 485–499. https://doi.org/10.1016/j.indmarman.2020.05.020
Iqbal, S., y Saif-Ur-Rehman, K. (2014). An incorporated structure of perceived organizational support, knowledge-sharing behavior, organizational trust and organizational commitment: A strategic knowledge management approach. Pakistan Journal of Commerce and Social Sciences (PJCSS), 8(1), 42–57.
INEI (2020) Sitio oficial de notas de prensa del Instituto Nacional de Estadística e Informática. http://m.inei.gob.pe/media/MenuRecursivo/noticias/nota-de-prensa-no-128-2020-inei.pdf
Islam, A. K. M. N., Laato, S., Talukder, S., y Sutinen, E. (2020). Misinformation sharing and social media fatigue during COVID-19: An affordance and cognitive load perspective. Technological Forecasting and Social Change, 159, 120201. https://doi.org/10.1016/j.techfore.2020.120201
Kant, L., Skogstad, A., Torsheim, T., y Einarsen, S. (2013). Beware the angry leader: Trait anger and trait anxiety as predictors of petty tyranny. Leadership Quarterly, 24(1), 106–124. https://doi.org/10.1016/j.leaqua.2012.08.005
Khan, H. A. (2018). Globalization and the Challenges of Public Administration. In Globalization and the Challenges of Public Administration. https://doi.org/10.1007/978-3-319-69587-7
Ko, E.-J., Kim, A.-H., y Kim, S.-S. (2021). Toward the understanding of the appropriation of ICT-based Smart-work and its impact on performance in organizations. Technological Forecasting and Social Change, 171, 120994. https://doi.org/10.1016/j.techfore.2021.120994
Koch, J., Plattfau, R. y Kregel, I. (2021). Looking for Talent in Times of Crisis – The Impact of the Covid-19 Pandemic on Public Sector Job Openings. International Journal of Information Management Data Insights, 1(2), 100014. https://doi.org/10.1016/j.jjimei.2021.100014
Loukis, E., Charalabidis, Y., y Androutsopoulou, A. (2017). Promoting open innovation in the public sector through social media monitoring. Government Information Quarterly, 34(1), 99–109. https://doi.org/10.1016/j.giq.2016.09.004
Muluteg, T., Tadesse, E., Shegute, T. y Desta, T. (2021). COVID-19: socio-economic impacts and challenges in the working group. Heliyon, 7(6), e07307. https://doi.org/10.1016/j.heliyon.2021.e07307
Newman, S. A., y Ford, R. C. (2021). Five Steps to Leading Your Team in the Virtual COVID-19 Workplace. Organizational Dynamics, 50(1), 100802. https://doi.org/10.1016/j.orgdyn.2020.100802
Page, S. J., Bentley, T., Teo, S., y Ladkin, A. (2018). The dark side of high performance human resource practices in the visitor economy. International Journal of Hospitality Management, 74, 122–129. https://doi.org/10.1016/j.ijhm.2018.02.016
Pontones-Rosa, C., Pérez-Morote, R., y Santos-Peñalver, J. F. (2021). ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction. Technological Forecasting and Social Change, 169. https://doi.org/10.1016/j.techfore.2021.120811
Prem, R., Kubicek, B., Diestel, S., y Korunka, C. (2016). Regulatory job stressors and their within-person relationships with ego depletion: The roles of state anxiety, self-control effort, and job autonomy. Journal of Vocational Behavior, 92, 22–32. https://doi.org/10.1016/j.jvb.2015.11.004
Schönebeck, J., y Schönebeck, M. (2016). Engagement and Retention. En M. Zeuch (Eds). Human resources marketing and recruiting: Essentials of digital recruiting. In Handbook of Human Resources Management (pp. 618-627). https://doi.org/10.1007/978-3-662-44152-7_51
Serafini, R., Powell, S., Frere, J., Saali, A., Krystal, H., Kumar, V., Yashaswini, C., Hernandez, J., Moody, K., Aronson, A., Meah, Y., y Katz, C. L. (2021). Psychological distress in the face of a pandemic: An observational study characterizing the impact of COVID-19 on immigrant outpatient mental health. Psychiatry Research, 295. https://doi.org/10.1016/j.psychres.2020.113595
Seuren, L. M., Wherton, J., Greenhalgh, T., y Shaw, S. E. (2021). Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction. Journal of Pragmatics, 172, 63–78. https://doi.org/10.1016/j.pragma.2020.11.005
Sikora, D. M., Ferris, G. R., y Van Iddekinge, C. H. (2015). Line manager implementation perceptions as a mediator of relations between high-performance work practices and employee outcomes. Journal of Applied Psychology, 100(6), 1908–1918. https://doi.org/10.1037/apl0000024
Skalski, S., Uram, P., Dobrakowski, P., y Kwiatkowska, A. (2021). The link between ego-resiliency, social support, SARS-CoV-2 anxiety and trauma effects. Polish adaptation of the Coronavirus Anxiety Scale. Personality and Individual Differences, 171, 1–7. https://doi.org/10.1016/j.paid.2020.110540
Stergiou, D. P., y Farmaki, A. (2021). Ability and willingness to work during COVID-19 pandemic: Perspectives of front-line hotel employees. International Journal of Hospitality Management, 93. https://doi.org/10.1016/j.ijhm.2020.102770
Teo, S. T. T., Bentley, T., y Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88, 102415. https://doi.org/10.1016/j.ijhm.2019.102415
Yu, J. y Wu, Y. (2021). The Impact of Enforced Working from Home on Employee Job Satisfaction during COVID-19: An Event System Perspective. International Journal of Environmental Research and Public Health, 18, 13207. https://doi.org/10.3390/ijerph182413207
Zhang, Y., Ling, J., Yuan, C., Dubruille, R., Emery, P. (2013). A role for Drosophila ATX2 in activation of PER translation and circadian behavior. Science, 340(6134), 879--882. https://flybase.org/reports/FBrf0221582.html
Publicado
2022-11-25
Cómo citar
Peña Zamalloa, G. R., Delgado Zamalloa, B. A., Mosquera Vivanco, D. D., & Mendoza Barros, Ámbar J. (2022). Cambios en la satisfacción laboral y su relación con la adopción del trabajo remoto después de la pandemia del COVID19. Revista Venezolana De Gerencia, 27(8), 886-903. https://doi.org/10.52080/rvgluz.27.8.10
Sección
Organización y sociedad: mirada de sectores estratégicos clave
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