Emotional Intelligence: perspectives and reflections before the era of the new normality

• Reynier Israel Ramírez Molina Universidad de la Costa, Barranquilla - Atlántico, Colombia
• Manuela Valentina Pinzón Acosta Universidad de la Costa, Barranquilla - Atlántico, Colombia
• Ramineth Joselin Ramírez Molina Universidad Privada Dr. Rafael Belloso Chacín, Zulia, Venezuela
• Ricardo Romario Antequera Amaris Universidad de la Costa, Barranquilla - Atlántico, Colombia
• Nelson David Lay Raby Universidad Andrés Bello, Viña del Mar, Chile
• Paula Nieto Medina Universidad de la Costa, Barranquilla - Atlántico, Colombia

Abstract

The research analyzes emotional intelligence in the era of the new normal. From the dialogic
hermeneutics, conception of classical and current disciplinary theoretical referents, giving rise to
perspectives and reflections. It is concluded that the strategies for emotional regulation, social
awareness and facilitating emotions are articulated to integrate emotional intelligence, impacted by
economic, social, environmental and political factors, insisting on the reinvention of the living
being, modifying structures, models and management of people in business, allowing selfrecognition
of the human being and the assessment of their behavior, highlighting their sensitivity
and control