Protecting the Rights of Medical Services Consumers
Keywords:
Consumer, protection of consumers rights, service, health care, health care facility, contract for the provision of medical services, contract for medical care of the population
Abstract
The article aims to analyze the legal aspects of protecting the rights of medical services consumers by identifying the parties of legal relations, establishing the specifics of medical services, the elements of violations of patients rights, the procedure for protecting the rights of medical services consumers. The system of general scientific and special methods, including dialectical, axiological, formal and legal methods has been applied during the research. It has been indicated that primary (medical services consumers, an entity providing medical services) and auxiliary subjects participate in legal relations for protecting the rights of medical services consumers. It has been proved that legal relations for protecting the rights of medical services consumers are characterized by: relations arising and being implemented in the healthcare sector; participation of entities with a special status (patient – hospital) in legal relations; application of a set of norms of medical law and protection of consumers rights; the fact of medical rights violation. It has been concluded that the legal fact of violating a patient’s medical rights in the form of a medical tort is the reason for the emergence of legal relations for protecting the rights of medical services consumers.
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References
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Pasko, M.I. (2017). The Subject of the Medical Sphere: Patient, Client, Consumer of Health Services. Economy and Society, 9, 295-301.
Prastyanti, R. A., Santoso, A. P. A., Saidah, S. E., Ngestiningrum, A. H., & Budiono, A. (2023). Consumer Legal Protection for Patients and the Quality of Health Services in Hospitals. Open Access Macedonian Journal of Medical Sciences, 11(E), 198–202. https://doi.org/10.3889/oamjms.2023.8941
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Ruling of the High Specialized Court of Ukraine on Civil and Criminal Cases dated from October 4, 2017 (case No. 754/8692/16-ts). http://reyestr.court.gov.ua/Review/69576935. Consultation date: 27/01/2024
Seniuta, I. Ya. (2018). Ground for the Emergence of the Legal Relations in the Sphere of Medical Care Provision. Uzhhorod National University Herald. Series Law, 50 (1), 107-110.
Stratonov, V., Havlovska, A. (2020). Concept and content of the legal status of a consumer of medical services. The Journal of V.N. karazin Kharkiv National University. Series “Law”, 30, 51-56. https://doi.org/10.26565/2075-1834-2020-30-05
Teremetskyi, V., Dmytrenko, E, Pletnov, O, Grynenko, S, Kovalenko, Y. (2020). Health care sector’s financial, civil, criminal and administrative liability in EU Member States and Ukraine: results of comparative research. Georgian Medical News, 5 (302), 160-167. https://repository.ndippp.gov.ua/bitstream/handle/765432198/834/Teremetskyi_160- 167.pdf?sequence=1&isAllowed=y. Consultation date: 27/01/2024
The Civil Code of Ukraine: Law of Ukraine January 16, 2003 No. 435-IV. https://zakon.rada.gov.ua/laws/show/435-15. Consultation date: 27/01/2024
Venediktova, I. (2014). Legal Nature of Medical Services. Scientific Papers of the Legislation Institute of the Verkhovna Rada of Ukraine, 5, 44-48.
Chekhovska, I.V., Teremetskyi, V.І. (2023). The system of guarantees for protecting human rights within private relations arising in regard to the provision of medical services (subsection 3.7). Private and legal principles of protecting human rights in a social state: monograph / under gen. ed. of I. V. Chekhovska. Irpin: State Tax University, 459-504. https://repository.ndippp.gov.ua/handle/765432198/625. Consultation date: 20/01/2024
Endeshaw, B. (2021). "Healthcare service quality-measurement models: a review", Journal of Health Research, 35 (2), 106-117. https://doi.org/10.1108/JHR-07-2019-0152. Consultation date: 20/01/2024
Franchuk, V.V. (2018). Medical Error: Present-Day Attitude Regarding the Issue from the Angle of Forensic-Medical Practice. Achievements of Clinical and Experimental Medicine, 2, 137-143. https://doi.org/10.11603/1811-2471.2018.v0.i2.9010.
Fundamentals of the Legislation of Ukraine on Health Care: Law of Ukraine November 19, 1992 No. 2801-XII. https://zakon.rada.gov.ua/laws/show/2801-12#top. Consultation date: 27/01/2024
Gafurova N., Yusupova F. (2022). Analysis of International Legislation Regulating the Protection of Patients’ Rights. Asian Pacific Journal of Environment and Cancer, 5 (S1): “Innovative Technologies in Medicine”. https://doi.org/10.31557/apjec.2022.5.S1.5-8
Kharytonov, O. (2023). The patient’s thorny path to the restoration of the violated right in court. Yurydychna hazeta, 3–6, 761–764. https://yur-gazeta.com/dumka-eksperta/ternistiy-shlyah-pacienta-do-vidnovlennya-porushenogo-prava-v-sudi.html. Consultation date: 20/01/2024
Kolisnykova, H.V., Stohnii, O.A. (2020). Legal regulation of quality health care in Ukraine. Juridical Scientific and Electronic Journal, 7, 106-108. https://doi.org/10.32782/2524-0374/2020-7/25
Kot, O. O. (2017). Exercise and protection of subjective civil rights: problems of theory and jurisprudence: monograph. Kyiv: Alerta.
Kovtoniuk, P., Korchak, T. (2023). Through the war: what happened to health care in 2022. Ukrainska pravda. https://life.pravda.com.ua/health/2023/04/3/253632/. Consultation date: 20/01/2024
Krat, V. (2022). Contract for medical services provision: some remarks in the context of judicial practice. https://supreme.court.gov.ua/userfiles/media/new_folder_for_uploads/supreme/2022_prezent/2022_11_21_Krat_18_11.pdf
Manuilova, K.V. (2011). The legal nature and content of tort liability obligations. Current Problems of State and Law, 61, 583-589.
Marova, S.F., Vovk, S.M. (2017). Medical Service as a Medical Product. Derzhavne upravlinnya: udoskonalennya ta rozvytok, 4. http://www.dy.nayka.com.ua/?op=1&z=1056. Consultation date: 20/01/2024
Nuryaasiinta, C. M. W. (2020). How Far is Consumer Protection in the Health Care Sector? Unnes Law Journal, 6 (1), 47-72. https://doi.org/10.15294/ulj.v5i1.28132
Oben, P. (2020). Understanding the Patient Experience: A Conceptual Framework. Journal of Patient Experience. 2020 Dec;7(6): 906-910. https://doi.org/10.1177/2374373520951672. Epub 2020 Aug 31. PMID: 33457518
On approval of Licensing conditions for conducting economic activity in medical practice: Resolution of the Cabinet of Ministers of Ukraine. March 2, 2016 No. 285. https://zakon.rada.gov.ua/laws/show/285-2016-%D0%BF#top. Consultation date: 26/01/2024
On Consumer Rights Protection: Law of Ukraine May 12, 1991 No. 1023-XII. https://zakon.rada.gov.ua/laws/show/1023-12#Text. Consultation date: 27/01/2024
On State Financial Guarantees of Medical Services to the Population: Law of Ukraine October 19, 2017 No. 2168-VIII. https://zakon.rada.gov.ua/laws/show/2168-19#top. Consultation date: 27/01/2024
On the procedure of monitoring over the medical care quality: Order of the Ministry of Health of Ukraine, September 28, 2012 No. 752. URL: https://zakon.rada.gov.ua/laws/show/z1996- 12#top. Consultation date: 20/01/2024
Palm, W., Nys, H., Townend, D., Shaw, D., Clemens, T. & Brand, H. (2020). Patients’ rights: from recognition to implementation. In: Nolte, E., Merkur, S. & Anell, A. (Eds.), Achieving Person-Centred Health Systems: Evidence, Strategies and Challenges (pp. 347-386). Cambridge, UK: Cambridge University Press. https://doi.org/10.1017/9781108855464.016
Parkhomenko, A. (2023). Consultation: Compensation for moral damage/ https://minjust.gov.ua/m/vidshkoduvannya-moralnoi-shkodi. Consultation date: 27/01/2024
Pasko, M.I. (2017). The Subject of the Medical Sphere: Patient, Client, Consumer of Health Services. Economy and Society, 9, 295-301.
Prastyanti, R. A., Santoso, A. P. A., Saidah, S. E., Ngestiningrum, A. H., & Budiono, A. (2023). Consumer Legal Protection for Patients and the Quality of Health Services in Hospitals. Open Access Macedonian Journal of Medical Sciences, 11(E), 198–202. https://doi.org/10.3889/oamjms.2023.8941
Resolution of the Cabinet of Ministers of Ukraine. Some issues of organizing a capable network of health care facilities: February 28, 2023 No. 174. https://zakon.rada.gov.ua/laws/show/174-2023-%D0%BF#Text. Consultation date: 26/01/2024
Ruling of the High Specialized Court of Ukraine on Civil and Criminal Cases dated from October 4, 2017 (case No. 754/8692/16-ts). http://reyestr.court.gov.ua/Review/69576935. Consultation date: 27/01/2024
Seniuta, I. Ya. (2018). Ground for the Emergence of the Legal Relations in the Sphere of Medical Care Provision. Uzhhorod National University Herald. Series Law, 50 (1), 107-110.
Stratonov, V., Havlovska, A. (2020). Concept and content of the legal status of a consumer of medical services. The Journal of V.N. karazin Kharkiv National University. Series “Law”, 30, 51-56. https://doi.org/10.26565/2075-1834-2020-30-05
Teremetskyi, V., Dmytrenko, E, Pletnov, O, Grynenko, S, Kovalenko, Y. (2020). Health care sector’s financial, civil, criminal and administrative liability in EU Member States and Ukraine: results of comparative research. Georgian Medical News, 5 (302), 160-167. https://repository.ndippp.gov.ua/bitstream/handle/765432198/834/Teremetskyi_160- 167.pdf?sequence=1&isAllowed=y. Consultation date: 27/01/2024
The Civil Code of Ukraine: Law of Ukraine January 16, 2003 No. 435-IV. https://zakon.rada.gov.ua/laws/show/435-15. Consultation date: 27/01/2024
Venediktova, I. (2014). Legal Nature of Medical Services. Scientific Papers of the Legislation Institute of the Verkhovna Rada of Ukraine, 5, 44-48.
Published
2024-04-27
How to Cite
Teremetskyi , V., Pozhodzhuk, R., Holovachova, A., & Batryn, O. (2024). Protecting the Rights of Medical Services Consumers. Journal of the University of Zulia , 15(43), 339-358. https://doi.org/10.46925//rdluz.43.20
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Papers
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