Del Paradigma de Calidad Total a Calidad 5.0: Una revisión de literatura para el sector manufacturero

• Genny Torcoroma Navarro Claro https://orcid.org/0000-0003-3225-9028
• José Andrés Bayona Soto https://orcid.org/0000-0002-2952-3871

DOI: https://doi.org/10.31876/rcs.v30i.42859

Palabras clave: Adaptabilidad organizacional, cultura de calidad, gestión de la calidad, sostenibilidad, revisión sistemática

Resumen

El objetivo de este artículo fue realizar un análisis de la transición de la Gestión de Calidad Total a la Calidad 5.0. Se empleó una metodología de revisión sistemática, sintetizando datos de artículos académicos y estudios de caso publicados entre 1980 y 2023, utilizando el análisis de contenido para identificar temas clave en la gestión de la calidad y las teorías organizacionales. Los hallazgos revelaron que la Calidad 5.0 supera a la Gestión de Calidad Total al incorporar aspectos de sostenibilidad ambiental, personalización y tecnología avanzada, como la inteligencia artificial, presentando un enfoque más integral ante los desafíos contemporáneos, reflejando una evolución hacia un modelo de gestión de calidad más integrador y adaptable. Se concluye que la adopción de Calidad 5.0 facilita una mejor preparación para enfrentar la competencia en ambientes de negocio dinámicos y complejos. Sin embargo, se identifica la necesidad de más investigación empírica para validar los conceptos de Calidad 4.0 y 5.0 en diversos contextos, considerando la variabilidad de la literatura y la rápida evolución tecnológica. Este estudio se distingue por su enfoque exhaustivo al examinar la transición de la Gestión de Calidad Total a Calidad 5.0 y sus implicaciones para la adaptabilidad organizacional.

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