The Content of The Operation Quality Concept of The Scientific and Technical Organization
Abstract
This article highlights and clarifies the content of the basic concepts related to the quality assessment and satisfaction with the performance and products of the scientific and technical organization, as well as analyzes the generally accepted approaches and requirements of ISO 9000-2015 international standards to deter- mine the operation quality of the scientific and technical organization. The authors clarify and complement the quality concept of scientific and technical products through the extended characteristics of all parties concerned. Based on the con- ducted analysis, the quality of scientific and technical products is considered in a broader interpretation, as a service, which includes the quality of the scientific and technical activities outcome as well as the quality of support service. The ar- ticle highlights additional factors affecting the quality of products resulted from the scientific and technical operation of the organization. The authors consider the interrelation of categories such as “satisfaction” and “quality”. Special attention in the article is paid to the risk management as a necessary element of the quality management system.References
Alekseeva, I.A., Gildingersh, M.G. (2018). Effektivnost’ upravleniya chelovecheskim kapitalom na primere tekhnicheskih vuzov Sankt-Pe- terburga [Efficiency of management of human capital on the example of technical universities of St. Petersburg]. Journal of Mining Institute, 232, 421-427.
Doktrina razvitiya rossijskoj nauki [Doctrine of the development of Rus- sian science]. (June 13, 1996). Approved by the Resolution of the Russian Federation Government No. 884. Legislative and normative acts of the Russian Federation, Moscow, 4.
Fornell, C., Forrest, V., Morgeson, III, Hult, T.G. (2016). An abnormally abnormal intangible: Stock returns on customer satisfaction. Journal of Marketing, 80, 92-107.
Koncepciya dolgosrochnogo social’no-ehkonomicheskogo razvitiya Rossijskoj Federacii na period do 2020 goda [Concept of long-term so- cio-economic development of the Russian Federation for the period up to 2020]. (November 17, 2008). Approved by the Resolution of the Russian Federation Government No. 1662-R. Moscow, 122.
Korchagin, D.O., Kuzmichev, A.Yu., Tokarev, V.E. (2010). Sistema menedzhmenta kachestva na ehtape proektirovaniya i razrabotki nauch- no-tekhnicheskoj produkcii [Quality management system at the stage of design and development of scientific and technical products]. Standards and Quality, 8, 84-86.
Kremcheeva, D.A., Kremcheev, E.A. (2018). Use of a quality manage- ment system at the iron and steel enterprise. Journal of Mechanical En- gineering Research and Developments, 41(1), 151-155. DOI: 10.7508/ jmerd.2018.01.018
Lebedev, V., Pukhova, O. (2017). Knowledge assessment software in mining specialist training. E3S Web of Conferences. DOI: 10.1051/e3s- conf/20172101023
Luo, X., Bhattacharya, C.B. (2006). Corporate social responsibility, cus- tomer satisfaction, and market value. Journal of Marketing, 70, 1-18. Menedzhment dlya dostizheniya ustojchivogo uspekha organizacii. Pod- hod na osnove menedzhmenta kachestva [Management to achieve the sus- tained success of an organization: Quality management approach]. (2010). GOST R ISO 9004:2009. Moscow, Standardinform, 92.
Menedzhment riskov. Principy i rukovodyashchie ukazaniya [Risk man- agement: Principles and guidelines]. (2009). GOST R ISO 31000-2009, Moscow, Standards Publishing House, 23.
O nauke i gosudarstvennoj nauchno-tekhnicheskoj politike [On science and state scientific and technical policy]. (July 12, 1996). Federal law No. 127-FZ, passed by the State Duma. Moscow, 24.
Osnovnye polozheniya i slovar’ [Basic provisions and dictionary]. (2015). GOST R ISO 9001:2015. Moscow, Standardinform, 92.
Pokrovskaya, M.V., Sidorin, A.V., Sidorin, V.V. (2013). Osnovnye polozheniya organizacionno-metodicheskogo obespecheniya kachestva nauchno-tekhnicheskoj produkcii v tekhnicheskom universitete [The main provisions of the organizational and methodological quality assurance of scientific and technical products at the technical university]. Fundamental Problems of Radio-Electronic Instrument-Making, 6, 64-70.
Polozhenie ob organizacii nauchnyh issledovanij ... [Regulation on the organization of scientific research conducted by subordinate institutions within the frameworks of thematic plans on assignments of the Ministry of Education of the Russian Federation, and financed from the Federal budget]. (July 17, 2000). Approved by the Ministry of Education of the Russian Federation No. 2219. Moscow, 22.
Razvitie nauki i tekhnologij na 2013-2020 gody [Development of science and technology for 2013-2020]. (April 15, 2014). A state program of the Russian Federation Approved by the Resolution of the Russian Federation Government No. 301. Moscow, 33.
Rekomendacii. Sistema razrabotki i postanovki produkcii na proizvodst- vo [Recommendations: Product development and launch system]. (July 9, 1993). Terms and definitions, P 50-605-80-93. Order of VNIIstandart No. 18. Moscow, 45.
Sistemy menedzhmenta kachestva. Trebovaniya [Quality management systems: Requirements]. (2015). GOST R ISO 9000:2015. Moscow, Standardinform, 87.
Vinogradova, A.A., Leontyuk, S.M. (2018). Evaluation of current status in the field of electrical voltage measurements. Journal of Physics: Confer- ence Series, 1118(1). DOI: 10.1088/1742-6596/1118/1/012048 Zhambalova, S.T., Vinogradova, A.A. (2018). Accuracy increase of self-compensator. IOP Conference Series: Materials Science and Engi- neering, 327(2). DOI: 10.1088/1757-899X/327/2/022109
