Influence of managers’ emotional intelligence on the formation of management style in socially oriented organizations
Keywords:
management communications, non-material motivation, organizational sustainability, staff retention, social work
Abstract
The study was aimed at understanding the specific relationship between managers’ emotional intelligence, the quality of managerial communications, and employees’ non-material motivation in socially oriented organizations. In addition, it was important to identify the mechanisms through which these factors influence organizational resilience under the conditions of limited funding faced by organizations operating in the social sphere. Understanding these mechanisms is essential for improving staff stability and the effectiveness of social organizations when resources are constrained. A mixed research design was used. The quantitative stage included a survey of 320 employees from 12 social organizations using validated methods: EQ-i 2.0 to assess emotional intelligence, a managerial communication quality questionnaire, a modified WEIMS scale for non-material motivation, and an adapted ORS scale for organizational resilience. The qualitative stage included 24 semi-structured interviews with managers and employees. Analysis was conducted using non-parametric methods and thematic coding. The results of the study reveal four key mechanisms of influence: emotional support, openness in communication, recognition of achievements, and participation in decision-making. The quality of managerial communications is the main mechanism through which emotional intelligence affects employee motivation. The findings substantiate the need to develop communication competences among the management of socially oriented organizations.
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References
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Yang, G. (2025). “Analysis of the contribution of human capital to enterprise value-taking the CFO as an example”. RISUS-Journal on Innovation and Sustainability, 16 (1), 82-91. https://doi.org/10.23925/2179-3565.2025v16i1p82-91.
Abdullayev, I., Akhmetshin, E., Nayanov, E., Otcheskiy, I., & Lyubanenko, A. (2024). “Possibilities of using online network communities in the educational process to develop professional skills in students”. Revista Conrado, 20 (98), 395-401.
Akhmetshin, E., Abdullayev, I., Kozachek, A., Savinkova, O., & Shichiyakh, R. (2025). “Competency-based model for the development of teachers’ personal and professional qualities”. Interacción y Perspectiva, 15 (1), 87-97. https://doi.org/10.5281/zenodo.14031118
Alekseeva, V. P., & Zubova, L. V. (2024). “Algorithm of comprehensive economic and financial analysis taking into account the level of risk tolerance of the enterprise”. Economic Problems and Legal Practice, 20 (5), 202-211. https://doi.org/10.33693/2541-8025-2024-20-5-202-211
Almadani, N. (2025). Emotional intelligence: The development of emotional intelligence in leadership. In: Sayed, Z. (Ed.) Emotionally intelligent methods for meaningful leadership (pp. 77-104). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3693-7372-9.ch004
Almuflih, A. S., Abdullayev, I., Bakhvalov, S., Shichiyakh, R., Dash, B. B., Rao K. B. V. B., & Bansal, K. (2024). “Securing IoT devices with zero day intrusion detection system using binary snake optimization and attention based bidirectional gated recurrent classifier”. Scientific Reports, 14, 29238. https://doi.org/10.1038/s41598-024-80255-y
Azad, Y., & Kumar, A. (2023). Emotional intelligence as a predictor of psychological wellbeing and workplace performance. In: Bhardwaj, B., Sharma, D., Dhiman, M. (Eds.) AI and emotional intelligence for modern business management (pp. 77-97). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3693-0418-1.ch006
Babina, A., & Utusikov, S. (2024). “Methods to develop students’ humanitarian culture in the educational and training process”. Nuances: Estudos Sobre Educação, 35 (00), e024016. https://doi.org/10.32930/nuances.v35i00.10773.
Bar-On, R. (2006). “The Bar-On model of emotional-social intelligence (ESI)”. Psicothema, 18(Suppl.), 13-25.
Belozorova, E. N. (2025). “Digital financial assets (DFA) regulation in the Russian Federation: Main aspects”. Banking Services, 7, 31-39.
Braun, V., & Clarke, V. (2006). “Using thematic analysis in psychology”. Qualitative Research in Psychology, 3 (2), 77-101. https://doi.org/10.1191/1478088706qp063oa
Butko, P., Atkinson, N., & Jardine, B. (2025). “Emotional literacy and granularity: Gaps and opportunities in business leadership frameworks”. International Journal of Business and Management, 20 (1), 143-143. https://doi.org/10.5539/ijbm.v20n1p143
Carter, A. (2024). “Impact of emotional intelligence on leadership effectiveness in corporate settings in South Africa”. International Journal of Psychology, 9 (6), 55-65. https://doi.org/10.47604/ijp.3126
Donika, A., Goverdovskaya, E., Kirgueva, F., Ekhaeva, R., & Dzidzoeva, S. (2024). “Mitigating professional burnout: Socio-psychological support for human-centered professions”. Interaccion y Perspectiva, 15 (1), 292-303. https://doi.org/10.5281/zenodo.14031909.
Dzgoev, R. B., Krasulin, L. A., & Tregub, I. V. (2024). “Econometric analysis of the labor market in the North Caucasus Region”. Economic Problems and Legal Practice, 20 (2), 202- 210. https://doi.org/10.33693/2541-8025-2024-20-2-202-210.
Fedotova, I., Magomeddibirova, Z., Meremyanina, A., Voloshenko, A., & Avaisov, S. (2025). “Information technology competences as a motivating factor in the formation of a future specialist”. Revista Conrado, 21 (102), e4323.
Hwang, J. (2024). “The role of emotional intelligence in leadership effectiveness and employee satisfaction”. International Journal of Scholarly Research and Reviews, 5 (2), 125-136. https://doi.org/10.56781/ijsrr.2024.5.2.0053
Janani, S., & Pougajendy, S. (2024). “Resilience and emotional intelligence: A dynamic for HR professionals in workplace with reference to Supreme Industries Ltd”. International Journal for Multidisciplinary Research, 6 (6), 1-8. https://doi.org/10.36948/ijfmr.2024.v06i06.33442
Kantur, D., & İşeri-Say, A. (2012). “Organizational resilience: A conceptual integrative framework”. Journal of Management & Organization, 18 (6), 762-773. https://doi.org/10.5172/ jmo.2012.18.6.762
Kochetkova, D., Lipovenko, M., Gostilovich, A., Rusakovskiy, D., & Korolev, K. (2025). “The role of workplace culture in social integration of employee: Case study”. Interaccion y Perspectiva, 15 (3), 823-831. https://doi.org/10.5281/zenodo.16915467
Kovalenko, V., Rodinova, N., Ostroukhov, V., Zudilova, E., Makushkin, S., & Sekerin, V. (2022). “Establishing effective methods of intra-company travel company staff training in the context of digitalization”. Revista Conrado, 18(S4), 418–424.
Krokhina, Yu. A. (2024). “Functions of finance as a factor in the development of financial law”. Gaps in Russian Legislation, 17 (2), 54-57. https://doi.org/10.33693/2072-3164-2024-17-2-054-057
Kryucheva, Y., & Tolstoukhova, I. (2024). “The importance of motivation in students for successful professional education”. Revista on line de Politica e Gestao Educacional, 28 (00), e023031. https://doi.org/10.22633/rpge.v28i00.19886.
Messaoudi, I., & Sakale, S. (2024). “Interpersonal skills: A gateway to emotional intelligence in the workplace”. International Journal of English Language Studies, 6 (2), 172-176. https:// doi.org/10.32996/ijels.2024.6.2.25.
Midlage, L. (2025). “Emotional intelligence in the workplace: Enhancing team dynamics”. Research Invention Journal of Current Issues in Arts and Management, 4 (1), 17-22. https://doi. org/10.59298/rijciam/2025/411722.
Mikhailenko, A. (2024). “An object in the interior design as a concept of integrating decorative and applied art into the design of premises”. Man and Culture, 1, 34-47. https://doi.org/10.25136/2409-8744.2024.1.69671
Moturenko, S. M. (2023). “Entrepreneurial activity in modern realities: Public-legal and private legal aspects”. Gaps in Russian Legislation, 16 (2), 187-192. https://doi.org/10.33693/2072-3164-2023-16-2-187-192
Moyinoluwa, F. L. (2024). “Transformative leadership strategies in healthcare: A panacea for fostering a positive work environment”. British Journal of Multidisciplinary and Advanced Studies: Health and Medical Sciences, 5 (2), 1-11. https://doi.org/10.37745/bjmas.2022.0452
Muñoz, M. E. G., Ramírez, R., & Guerrra, F. D. Z. (2024). Emotional intelligence, job satisfaction, and work engagement at a public university. In: Hamdan, A. (Ed.) Technological innovations for business, education and sustainability (pp. 223-234). Emerald Publishing Limited. https://doi.org/10.1108/978-1-83753-106-620241015
Nikolaeva, E., Kotliar, P., & Nikolaev, M. (2023). “Revisiting traditional educational practices in the age of digitalization”. Revista on line de Politica e Gestao Educacional, 27 (00), e023057. https://doi.org/10.22633/rpge.v27i00.18527
Nugraha, R. (2024). “The role of emotional intelligence in mitigating employee turnover: A psychological approach”. Observasi: Jurnal Publikasi Ilmu Psikologi, 2 (2), 257-270. https://doi.org/10.61132/observasi.v2i2.680
Pashkurov, A., Tarasov, I., & Qiao, K. (2025). “Deep cultural structures of the enlightenment movement and their role in modern social transformation”. Revista Universidad y Sociedad, 17 (5), e5420.
Sapfirova, A. (2025). “Implementation of the employer’s control function in labor relations as a means of ensuring personnel security”. Revista Universidad y Sociedad, 17 (5), e5414.
Silva, T. M. H. R. D. (2024). Cultivating wellbeing and happiness in the workplace: The role of emotional intelligence in fostering a positive organisational culture. In: Agha, K., Ali, A. (Eds.) Insights on wellbeing and happiness in the workplace (pp. 19-44). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3693-2939-9.ch002
Spitzberg, B. H., & Cupach, W. R. (2011). Interpersonal skills. In: Knapp, M. L., Daly, J. A. (Eds.) The SAGE handbook of interpersonal communication (4th ed., pp. 481-526). Thousand Oaks: SAGE Publications.
Timbaliuc, N. (2022). Emotional intelligence and management styles. In: Proceedings of the International scientific conference “30 Years of economic reforms in the Republic of Moldova: Economic progress via innovation and competitiveness”, September 24-25, 2021, Chisinau, Republic of Moldova (pp. 301-306). Chisinau: ASEM. https://doi.org/10.53486/9789975155618.39
Togaibayeva, A., Ramazanova, D., Kartbayeva, Zh., & Kereyeva, R. (2023). “Effect of the development of didactic and practical skills in future special education teachers on their professional readiness for work in an inclusive educational environment”. European Journal of Contemporary Education, 12 (4), 1447-1462. https://doi.org/10.13187/ejced.2023.4.1447
Tremblay, M. A., Blanchard, C. M., Taylor, S., Pelletier, L. G., & Villeneuve, M. (2009). “Work extrinsic and intrinsic motivation scale: Its value for organizational psychology re- search”. Canadian Journal of Behavioural Science, 41 (4), 213-226. https://doi.org/10.1037/ a0015167
Vengerovsky, E. L., & Vasiliev, T. V. (2024). “Corporate culture and legal (labor) custom: The relationship of concepts”. Economic Problems and Legal Practice, 20 (3), 109-115. https://doi. org/10.33693/2541-8025-2024-20-3-109-115
Wijaya, F., & Senen, S. H. (2024). “Strategic human resource management in social enterprises: A systematic review of practices and challenges”. Journal of Social Entrepreneurship Theory and Practice, 3 (2), 74-89. https://doi.org/10.31098/jsetp.v3i2.2821
Yang, G. (2025). “Analysis of the contribution of human capital to enterprise value-taking the CFO as an example”. RISUS-Journal on Innovation and Sustainability, 16 (1), 82-91. https://doi.org/10.23925/2179-3565.2025v16i1p82-91.
Published
2025-11-19
How to Cite
Alimova, M., Vaslavskaya, I., Benevolenskaya, N., Sokolitsyna, N., & Sokolitsyn, A. (2025). Influence of managers’ emotional intelligence on the formation of management style in socially oriented organizations. Interacción Y Perspectiva, 16(1), 149-163. https://doi.org/10.5281/zenodo.17641712
Section
Artículos de Investigación
