Organisational Capability on ICT Support And SMEs’ Performances in Malaysia

  • YAP LUEN HER University Utara Malaysia, Malaysia
  • SHUHYMEE BIN AHMAD University Utara Malaysia, Malaysia
  • HOE CHEE HEE University Utara Malaysia, Malaysia




This study is intended to investigate the Information and communication technology (ICT) support that affects small and medium enterprises’ (SMEs) performances in Malaysia, which are mediated by the organisational capability. There were 296 surveys that were collected, and then it’s done a reliability analysis, descriptive analysis, Pearson correlation analysis, multiple linear analysis, and hierarchical regression analysis. The results showed that the ICT support presented a positive relationship with SMEs performance by using the multiple regression analysis. Also the organisational capability became the full mediating role in the relationship between ICT support, and SMEs performance.



Este estudio tiene como objetivo investigar el apoyo a las tecnologías de la información y las comunicaciones (TIC) que afecta el desempeño de las pequeñas y medianas empresas (PYMEs) en Malasia, las cuales están mediadas por la capacidad organizativa. Hubo 296 encuestas que fueron recolectadas y posteriormente se realiza un análisis de confiabilidad, análisis descriptivo, análisis de correlación de Pearson, análisis lineal múltiple y análisis de regresión jerárquica. Los resultados mostraron que el apoyo a las TIC presentó una relación positiva con el desempeño de las PYMEs al utilizar el análisis de regresión múltiple. Además, la capacidad organizativa se convirtió en mediadora de la relación entre el apoyo a las TIC y el desempeño de las PYMEs.



AHMAD, I., SAHAR (2019). “Waste Management Analysis from Economic Environment Sustainability Perspective”. International Journal Of Scientific & Technology Research 8(12), 1540-1543.

AINUDDIN, RA, BEAMISH, PW, HULLAND, JS & ROUSE, MJ (2007). “Resource attributes and firm performance in international joint ventures”. Journal of World Business. 42. pp.47–60.

AKGÜN, AE, INCE, H, IMAMOGLU, SZ, KESKIN, H & KOCOGLU, I, (2013). “The mediator mrole of learning capability and business, innovativness between total quality management and financial performance”. International Journal of Production Research, Gebze Institute of Technology, School of Business Administration, Gebze-Kocaeli,Turkey.

ANGGADWITA, G & MUSTAFID, QY (2014). “Identification of Factors Influencing the Performance of Small Medium Enterprises (SMEs). Procedia-Social and Behavioral Sciences, 115, pp.415-423.

AZER, I, HAMZAH, HC, MOHAMAD, SA & ABDULLAH, H (2016). “Contribution of Economic Sectors to Malaysian GDP”. Regional Conference on Science, Technology and Social Sciences, pp.183-189.

BARON, RM & KENNY, DA (1986). “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations”. Journal of Personality and Social Psychology, 5(1), pp.1173-1182.

BHATT, GD & GROVER, V (2005). “Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study”. Journal of Management Information Systems, 2(22), pp.253-273.

CABARCOS, MAL, MONTEIRO, SGO & RODRIGUEZ, PV (2015). “Organizational Capabilities and Profitability: The Mediating Role of Business Strategy”. SAGE Open October-December 2015, pp.1–13.

CLARK, R (1999). “US Patent No. 5,954,747. Washington, DC: U.S. Patent and Trademark Office”.

DEPARTMENT OF STATISTICS MALAYSIA (2019). “Small and Medium Enterprises (SMEs) Performance 2018”. Retrieved 18 June 2020 from mv1/index.php?r=column/cthemeByCat&cat=159&bul_id=R0Vka2RpeVJ0cUlpR3BqdjhudDZhdz09&menu_id=TE5CRUZCblh4ZTZMODZIbmk2aWRRQT09

EISENHARDT, KM & MARTIN, JA (2000). ”Dynamic capabilities: what are they?” Strategic Management Journal, Special Issue 21(10–11), pp.1105–1121.

INDRIS, S & PRIMIANA, I (2015). “Internal and External Environment Analysis On the Performance of Small and Medium Industries (Smes) In Indonesia”. International Journal of Scientific & Technology Research, 4(4), pp.188-196.

JOHN, OO (2009). “Strategic choices, export orientation and export performance of SMEs in Nigeria”. Management Decision, 47(8), pp.1281-1299.

KAPURUBANDARA, M & LAWSON, R (2006). “Barriers to Adopting ICT and e-commerce with SMEs in developing countries - an Exploratory study in Sri Lanka, University of Western Sydney, Australia”.

KELCHNER, L (2017). “The Importance of Organizational Capability”. Retrieved 18 September 2017 from

LIN CY & HO YH (2008). “An Empirical Study On Logistics Service Providers Intention To Adopt Green Innovations”. Journal of Technology Management & Innovation, 3(1): pp.17-26.

MATEI, A & SAVULESCU, C (2012). “Empirical analysis of ICT, economic growth and competitiveness in the EU”. The International Conference on ICT Management (ICTM 2012), Wroclow, Poland.

MATTHEWS, P (2007). “ICT assimilation and SME expansion”. Journal of International Development, 19, pp.817–827.

OLLO-LOPEZ, A & ARAMENDIA-MUNETA, ME (2012). “ICT impact on competitiveness, innovation and environment”. Telematics and Informatics, 2(9), pp.204–210.

RASID, AS (2019). “Govt announces new measures to boost digital economy”. Retrieved 18 June 2020 from

REHMAN, S, MOHAMED, R & AYOUP, H (2019). “The mediating role of organizational capabilities between organizational performance and its determinants”. Journal of Global Entrepreneurship Research, pp.1-23.

RHODES, C & BUTLER, JS (2004). “Understanding Self-Perceptions of Business Performance: An Examination of Black American Entrepreneurs”. Journal of Developmental Entrepreneurship, 9(1), pp.55-71.

RIDZWAN, R, MUHAMMAD, NMN & RAHMAN, AAA (2017). “Issues and Challenges among Young Entrepreneurs in Malaysia”. Journal of Business and Management (IOSR-JBM), 19(3), pp.80-84.

SEKARAN, U (1992). “Research Methods for Business – A skill building approach”. (2nd Ed). United States of America: John Wiley & Sons, Inc.

SETIOWATI, R, HARTOYO, H, DARYANTO, HK & ARIFIN, B (2015). “Understanding ICT Adoption Determinants among Indonesian SMEs in Fashion Subsector”. International Research Journal of Business Studies, 8(1), pp.47-57.

STEPHEN, JF (2014). “Selected Writings of James Fitzjames Stephen: A General View of the Criminal Law”. Selected Writings of James Fit.

TARUTĖ, A & GATAUTIS, R (2014). “ICT impact on SMEs performance”. Procedia-social and behavioral Sciences, 110, pp.1218-1225.

WORLD BANK GROUP (2018). “Malaysia’s Digital Economy”. Retrieved 16 May 2020 from

Cómo citar
LUEN HER, Y., BIN AHMAD, S., & HEE, H. C. (2020). Organisational Capability on ICT Support And SMEs’ Performances in Malaysia. Utopía Y Praxis Latinoamericana, 25(1), 271-282. Recuperado a partir de