Excellence and Its Impact on Tourism Service Applied Study in Mansour Hotel - Baghdad

  • Amal Kamal Hassan Al Baraznji


Excellence is one of the main pillars of the success and building of organizations, because the guest touches stability and meets his expected and current needs, and reveals the reason for his brilliance in the field of business and his stay in the world of competition and providing distinct services to society in general, the research included two theoretical topics and the third is practical to show the impact and existence of the relationship between the two variables.

Biografía del autor/a

Amal Kamal Hassan Al Baraznji
Mustansiriya University / College of Tourism Sciences, Baghdad, Iraq


- Abu Rahma, Mardan and others. (2001). Marketing tourism ser- vices. Dar Al-Baraka for Publishing and Distribution. First edition. Oman.

- Serve the Lord, Master. (2013). Managing creativity and compet- itive excellence. I 1. Al-Dar Engineering Press. Egypt.

- Al Sakarneh, Bilal Khalaf, (2011), Administrative Creativity, 1st edition, Dar Al Masirah for Publishing, Distribution and Printing, Amman.

- Peaceful, Ali. (1999). The leadership and management skills of a superior manager. Dar Gharib for printing, publishing and distribu- tion. Cairo.

- Atrophy, Hani Hamed. (2002). Marketing Services. First edition. Wael Publishing House. Oman.

- Al-Taie, Hamid Abdel Nabi. (2003). Introduction to tourism, trav- el and aviation. Al-Warraq Institution for Publishing and Distribu- tion, Amman.

- The assistant, Zaki Khalil. (1998). Marketing in a comprehensive concept. Second Edition. Dar Al-Baraka for Publishing and Distri- bution. Oman.

- Interview, Khaled. (1999). The art of tourist significance. Univer- sity of Applied Sciences. Wael Publishing House. Oman.

- Al-Nuaimi, Mohammed and Sweis, salary. (2008). Achieving precision in quality management concepts and practices. I 1. Al-Ya- zouri Publishing and Distribution House. Oman.

- Messages, theses and magazines

- Wausau, Khairy Ali. (1996). The effect of the organization- al structure on the quality level of the services of the tourist city company. Master Thesis submitted to the Council of the College of Administration and Economics, Al-Mustansiriya University. De- partment of Tourism and Hotel Management. Baghdad.

- Bin Abboud, Ali. (2009). The role of empowering workers in achieving organizational excellence. A field study on technical col- leges in the governorates of the Gaza Strip. A magister message that is not published. Al Azhar university. Gaza.

- Al-Khairo, Qutaiba Subhi Ahmed. (2001). Determinants of se- lection and design of product distribution channels and their impact on the performance of distribution channels. Master Thesis submit- ted to the College of Management and Economics. Mustansiriya University. Business Administration Department. Baghdad.

- Al-Dalieen, Ali. (2010). The impact of administrative empower- ment on organizational excellence. A field study at Jordan Telecom Company. Journal of Studies in Administrative Sciences - 37.

- Al-Adili, Nasser. (2009). Challenges of achieving a model of excellence in the performance of business and services (electronic version). Economic Newspaper. Issue (5733).

- Ghazi, Ali. (2014). Application practices of the resource and corporate standard as one of the enabling criteria for achieving or- ganizational excellence. Successful Manager Magazine, Excellence Series. 1 (3).

- Al-Faouri, Asmaa. (2012). The effect of the effectiveness of the ERP systems on distinguished organizational performance. An ap- plied study in the Greater Amman Municipality. A magister message that is not published. Middle East University. Jordan.

- Eagles, Asmaa. (2010). The effect of the characteristics of the educated organization in achieving organizational excellence. An applied study at the Ministry of Higher Education and Scientific Re- search (unpublished Master Thesis). Middle East University. Jordan.

- Borghini, E.C. (2005). **A Framework for the study of re- lationships between organizational characteristics innovation*. The Journal of Creative Behavior. 31,(1).

- Harrington, J. , (2008). The Impossible Dream. Paper For Quality Forum and The Symposium Of The Best Practices Of King Abdulaziz Quality Award. Riyadh King Abdulaziz Quality Award-56.

- Hatten,s. T.(2006). Small Business Management. Entrepre- neurship and Beyond. Third edition.

- Hughes, A.M. (2003). The customer loyalty solution. What works (and what doesn’t) in customer loyalty programs. McGraw- Hill.

- James B., Jordan & Penny, Paquette. (1997). Technology in Services Scientific American, 257 (6).

Cómo citar
Hassan Al Baraznji, A. K. (2019). Excellence and Its Impact on Tourism Service Applied Study in Mansour Hotel - Baghdad. Opción, 35, 1146-1181. Recuperado a partir de https://produccioncientificaluz.org/index.php/opcion/article/view/31941