Performance Management of Community Counselors (Case Study: Balai Pemasyarakatan Jakarta Timur-Utara)
Resumen
This study aims to in-depthly find out and analyze the application of perfor- mance management for Community Counselors at Balai Pemasyarakatan Jakarta Timur-Utara, DKI Jakarta. This study employs a qualitative approach based on a case study. The primary data in this study were obtained through in-depth inter- views with a number of stakeholder actors involved and also supported by on-field direct and participant observation techniques. Meanwhile, secondary data in this study was obtained through literature studies of relevant documents. This study found that the implementation of performance management for Community Coun- selors at Balai Pemasyarakatan Jakarta Timur-Utara is still not optimal, where the authors identified a number of major constraints that at the very least relate to aspects of the availability of human resources and its capacity, organizational gov- ernance issues, budget issues and support for facilities and other things. This study limits the scope of studies on the implementation of performance management for Community Counselors at Balai Pemasyarakatan Jakarta Timur-Utara in the aspects of planning, implementing, monitoring, evaluating and improving their performance. Through this study, the authors aim to contribute to the efforts of improving the Child Criminal Justice System in Indonesia which is focused on improving aspects of the performance management of Community Counselors at Balai Pemasyarakatan. A number of recommendations related to these improve- ment efforts are also outlined in this paper.Citas
Abrudan, Madela Maria; & Coita, D. (2008). The Importance of Imple- menting Performance Management System in Romanian Firms. Annals of University of Craiova-Economic Sciences Series, 3(36), 1204–1210. Retrieved from https://www.ceeol.com/search/article-detail?id=71850 Armstrong, M. (2009). Armstrong’s Handbook of Performance Manage- ment, An Evidence-Based Guide Delivering High Perpormance (4th ed.). USA: Saxon Graphics, Ltd.
Article 59 Indonesian Law Number 3 Year 1997 regarding Juvenile Court. Boipono, Macheng; Tsomele, Goitseone Tsomele; & Mogadime, R. (2014). Implementation of Performance Management System (PMS) in Schools: Success Factors. International Journal of Research in Applied, Natural and Social Sciences, 2(5), 189–194. Retrieved from https://pdfs. semanticscholar.org/5bde/64f8c31df33d3ae3514dccffacac5358f786.pdf Carr, Alison; & Kline, K. (2016). Encouraging Effective Performance Management Systems. SIOP White Paper Series, 1–9.
Chubb, Catherine; Reilly, Peter; Brown, D. (2011). Performance Manage- ment Literature Review. Institute of Employment Studies, 1–41.
Jain, Sameeksha; & Gautam, A. (2014). Performance Management Sys- tem : A Strategic Tool for Human Resource Management. 28–31. Kumari, N. (2016). A Study of Performance Management System in Wipro. International Journal of Human Resource & Industrial Resource, 3(7), 37–45. Retrieved from https://zenodo.org/record/264974#.XPSh- HzcxXIU
Lin, Jie-Shin; & Lee, P.-Y. (2011). Performance Management in Public Organizations : A Complexity Perspective. International Public Manage- ment Review, 12(2), 81–96. Retrieved from http://citeseerx.ist.psu.edu/ viewdoc/download?doi=10.1.1.827.7325&rep=rep1&type=pdf
Qureshi, Amber; & Hassan, M. (2013). Impact of Performance Manage- ment on the Organisational Performance: An Analytical Investigation of the Business Model of Mc Donalds. International Journal of Academic Research in Economics and Management Sciences, 2(5), 54–76. Re- trieved from https://www.researchgate.net/profile/Mubashir_Qurashi/ publication/315218441_Impact_of_performance_management_on_the_ organisational_performance_An_analytical_investigation_of_the_busi- ness_model_of_McDonalds/links/5995d1b8458515017ea5f5ad/Im- pact-of-performa
Republic of Indonesia, Law Number 11 Year 2012 regarding Juvenile Jus- tice System, 2012.
Resurreccion, P. F. (2012). Performance Management and Compensation as Drivers of Organization Competitiveness: The Philippine Perspec- tive. International Journal of Business and Social Science, 3(21), 20–30.
Retrieved from http://ijbssnet.com/journals/Vol_3_No_21_Novem- ber_2012/3.pdf
Shahjehan, Asad; & Afsar, B. (2010). Performance Management Sys- tems: A Comparative Analysis. African Journal of Business Management, 4(9), 1856–1862. Retrieved from https://www.researchgate.net/publica- tion/299254466_Performance_management_systems_A_comparative_ analysis
Toppo, Leena; & Prusty, T. (2012). From Performance Appraisal to Per- formance Management. IOSR Journal of Business and Management (IOS- RJBM), 3(5), 1–6. Retrieved from http://www.iosrjournals.org/iosr-jbm/ papers/vol3-issue5/A0350106.pdf?id=5456
Waal, A. A. D. &, & Coevert, V. (2007). The Effect of Performance Man- agement on the Organizational Results of a Bank. International Journal of Productivity and Performance Management, 56(5/6), 1–26. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/17410400710757114
