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Putra Barusman AR, Putri Rulian E. Customer Satisfaction and Retention and its impact on Turism in Hotel Industry. UtopĂ­a y prax. latinoam. [Internet]. 15 de mayo de 2020 [citado 16 de abril de 2024];25(1):117-26. Disponible en: https://produccioncientificaluz.org/index.php/utopia/article/view/31823