REVISTA DE LA UNIVERSIDAD DEL ZULIA. 3ª época. Año 12 N° 34, 2021
There are no separate regulatory legal acts to establish requirements for their content,
presentation and distribution in the Russian Federation.
Personal sales in Russia has so far been the least affected by legal regulation among
all types of marketing communications. This stems from the nature of the given type of
marketing communications due to the fact that spoken messages of sellers and shop
assistants are the most difficult to monitor and subject to restrictions of any kind.
Generalized personal sales is regulated by the Law of the Russian Federation «On
Protection of Consumer Rights» (Law of the Russian Federation, № 2300-1, 1992). This law
establishes that the consumer has the right to demand the provision of the necessary and
reliable information about the manufacturer, contractor or seller, his mode of operation and
the goods (works, services) sold by him in a clear and accessible form in Russian.
Additionally, information may be provided in other languages at the discretion of the
manufacturer, contractor or seller. Thus, the law does not exclude the provision of
information to consumers orally, if they consider this form available.
With regard to sales promotion methods in Russia, the terms and conditions for
conducting competitions, games and other enabling activities for consumers are regulated
by law. Furthermore, the organization of enabling activities is indirectly regulated by law,
mainly in connection with the advertising of such events.
The Federal Law “On Advertising” establishes that the advertisement informing of a
competition, game or other similar event, for participation in which it is necessary to
purchase a certain product, must indicate the dates of such an event, the organizer of the
event, the rules for its holding, the number of prizes, conditions for their preparation
(
Federal Law, № 38-FZ, 2006). Advertising of games and bets by law should not appeal to
minors, to minimize the degree of risk, to condemn the non-participation of citizens in risk-
based games or bets, etc.
Protection of business reputation of legal entities in Russia as a tool of public
relations also belongs to legal regulation. In accordance with the part one of the Civil Code
of the Russian Federation, a legal entity is entitled to demand the refutation of information
discrediting its business reputation, if the person disseminating such information does not
prove that it is true (Civil Code of the Russian Federation. Part I, № 51-FZ, 1994). In this
case, a refutation must be made in the same way that the information was disseminated, or
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